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Krystal Grand Cancun All Inclusive

4.0 star property
4-star beachfront hotel near Gaviota Azul Beach

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Photo gallery for Krystal Grand Cancun All Inclusive

Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Restaurant
Bar (on property)
Altitude Master Suite, Ocean front | Bathroom
Reviews
7.6

Good

Popular amenities

  • BarBarBar
  • All-inclusiveAll-inclusiveAll-inclusive
  • PoolPoolPool
  • Room serviceRoom serviceRoom service
  • SpaSpaSpa
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationGaviota Azul Beach1 min walk
  • Popular LocationCancun Convention Center6 min walk
  • Popular LocationForum Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Room options

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

8.4/10 Very good
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

10/10 Exceptional
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite, Partial Ocean view

7.6/10 Good
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, City View

  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, City View

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room 1 King Bed

Standard Room 1 King Bed

Standard Room 1 King Bed

7.3/10 Good
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Krystal Cancun All Inclusive
Pool
Hot tub
All-inclusive
Spa
3.3 out of 5, (1006)
The price is CA $375
per night
CA $459 total
includes taxes & fees
21 Jun - 22 Jun
Krystal Cancun All Inclusive

About the area

Cancun

On the beach.A stay at this Zona Hotelera hotel places you steps from Gaviota Azul Beach and within a 10-minute walk of Forum Beach. La Isla Shopping Mall and Cancun Convention Center are also within 3 miles (5 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 6 min walk
  • Forum Beach - 7 min walk
  • Caracol Beach - 8 min walk
  • Chac Mool Beach - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Krystal Cancún - ‬3 min walk
  • ‪Forum Beach Club - ‬7 min walk
  • ‪Coral Café - ‬3 min walk

About this property

Krystal Grand Cancun All Inclusive

4-star beachfront hotel near Gaviota Azul Beach
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool, and a sauna. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

  • 398 guestrooms or units
  • 2 buildings
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Krystal Grand Cancun All Inclusive offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. LED televisions come with premium cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • LED TV
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free extra futon mattress
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.43 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 507 out of 1250 reviews" "
Rating 8 - Good. 264 out of 1250 reviews" "
Rating 6 - Okay. 218 out of 1250 reviews" "
Rating 4 - Poor. 126 out of 1250 reviews" "
Rating 2 - Terrible. 135 out of 1250 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friend and helpful. All needs were met in a timely manner. Restaurants on site were great
Stayed 7 nights in Apr 2024

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were not disappointed by the food. The buffet was excellent, the Italian restaurant was superb, and the Asian restaurant was a pleasure (at least at the hibachi table). Getting the reservations for the restaurants was a different story. The app they provided was unusable, would constantly crash, and was never able to make an actual reservation. True on both android and iphone. As long as your party isn't too big, you can get in without much of a wait. The longest we waited was an hour, and the shortest was 5 minutes. The rooms were well soundproofed, and comfortable. The mini fridge is a cooler, which worked for us, and is typical of most resorts down here. Beds slept well, and there was daily maid service and mini bar refreshers. The resort, as a whole, is crumbling a bit. Paint is peeling, and out of the 4 elevators, at times only 1 was working. Coffee machines at the buffet were constantly broken. The unheated pools were nice, but too cold for us to use this trip (temps dipped into the 70s the week we were there). The swim up bar has shade all day long, which is nice if you're Irish skinned like me. Fair amount of beach chairs available, but they disappear fast. Yes, people just leave their stuff on them for hours at a time while they're off doing something else, but not a day went by where we didn't eventually get one. Beautiful beach. Supermarket down the street if you want to grab something, like an $11 beach chair of your own. Not perfect, but not bad.

2/10 Terrible

Arman

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is all damaged and it’s all dirty
Stayed 3 nights in Mar 2024

4/10 Poor

Steven

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Let me start with the good, very nice beach, decent food, nice staff, good beds. NOW THE NEGATIVE, "DANGEROUS ELEVATORS"!!! My wife and I was on the elevator when it dropped an entire floor TWICE!! The hotel has 4 elevators and only two working and occasionally zero working. NIGHT FROM HELL. There was a wedding on the beach that not only blocked some beach chairs, they played VERY LOUD MUSIC UNTIL 2AM THAT BLASTED ONE SIDE OF THE HOTEL. IT WAS EXTREMELY RUDE AND TOTALLY DISRESPECTFUL TO THE OTHER GUESTS. THEY ACTUALLY TURNED UP THE MUSIC AT MIDNIGHT. The resort is responsible for the extremely loud music. JUST DONT STAY HERE!!!!!!!!!!!!

6/10 Okay

Leann Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Food is decent. Elevators suck. Beach was absolutely gorgeous and amazing
Stayed 7 nights in Feb 2024

8/10 Good

Melanie

Travelled with group
Liked: Cleanliness, staff & service
You seriously can not beat the location of this hotel. It is right at the top, largest beach area, quiet waves, breathtaking! With that being said it won’t take long for you to realize that you must get up at the crack of dawn to “reserve” a beach lounge chair. The hotel has the area to provide more chairs/umbrellas but unfortunately does not. Be sure to spend the extra money to get an ocean view room. You won’t regret it! We were also happy that this was a more family oriented area. Bars close at 11 so not too much late partying. Although the last two days we were here a large temporary structure was put up for a wedding. The construction took all night and a lot of the day. The lounge chairs were removed. It was a very elaborate wedding and the guests of the hotel were restricted from the beach. Our peaceful quiet area was transformed! Service and swim up bar did not disappoint! But again the lack of lounge chairs did! Food and restaurants were a huge disappointment! Difficult if not impossible to get a dinner reservation. But we learned after day two that only the Ayami was worthwhile. Just skip the other two and save yourself the reservation stress. Hotel seems under staffed and workers seem overwhelmed. Great service buts lots of unhappy employees. Concierge was very unhelpful with our needs (dinner reservations and making an outgoing phone call). We got a good price to stay here so all in all I am happy.
Stayed 6 nights in Feb 2024

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The reason I didn't give it 5 stars was because the food was not good. They have different options that I tried and unfortunately none of them hit the spot. Other than that everything else was great, great view from my oceanfront view room, great drinks and beach access. Just know your best bet is to wake up early to grab some chairs whether it’s by the pools or the beach otherwise you’ll have to lay out on your towel and bake in the sun
Stayed 2 nights in Feb 2024

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay, just an older property...cleaning staff did a good job on a daily.

4/10 Poor

LaDiamond

Stayed 4 nights in Feb 2024

2/10 Terrible

Merabi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated rooms, horrible food and service.
Stayed 3 nights in Feb 2024