2/10 Terrible
christopher
Travelled with partner
17 Mar 2024
Disliked: Staff & service
We arrived after a day of travel. 11pm. Had two delayed flights. The staff was rude. Not personable. We were informed we did not have a reservation. After further questioned we were told to call Travelocity. That was it. You don’t have a room. Call Travelocity. We continued to question and then were told that another hotel was honoring reservations. But we had to call Travelocity. Travelocity staff was wonderful. They made sure we not only had the funds to get transportation to the other hotel but that the room was ready for us. The customer service at Green Tree was horrific. The job is hospitality. The people at the desk are the face of the business. The people they have working the evening shift should no longer have jobs. They basically just turned us out.
christopher
Stayed 1 night in Mar 2024