Note fondée sur 204 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Better than expected
Publié le 26 févr. 2024 sur HotelsIt was very clean. The pillows were tired.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Manager, Gestion de l’hôtel
Hello Barton,We appreciate your feedback on the cleanliness of our hotel. We will make sure to look into the condition of the pillows to ensure they meet our standards for guest comfort. Thank you for bringing this to our attention, and we hope to welcome you back in the future.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Really nice.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Hubert! Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a really nice experience during your stay at Hampton Inn Houston Deer Park Ship Area. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. If there are any specific aspects of your stay that you particularly enjoyed, we would love to hear more about them. We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
par un voyageur
Publié le 27 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Joyce! Thank you for your recent stay at Hampton Inn Houston Deer Park Ship Area and for your perfect 5 out of 5 rating! We are thrilled to hear that you had a wonderful experience with us. Your feedback is incredibly valuable to us, and we are delighted that we were able to provide you with exceptional service and accommodations. It is our goal to exceed the expectations of every guest, and we are glad to have achieved this with you. Should your travels bring you back to Hampton Inn Houston Deer Park Ship Area, we would be honored to host you once again for another memorable stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.
par un voyageur
Nice stay
Publié le 26 janv. 2024 sur HotelsIt was very nice. The front desk staff was amazing. Lori did an amazing job of making sure we had a great stay.
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Roy! Thank you for choosing to stay with us and for taking the time to share your perfect rating and positive feedback! We are thrilled to hear that you had a very nice stay and that Lori, our front desk staff, contributed to making your experience amazing. Your kind words are truly appreciated, and we will be sure to pass along your commendation to Lori. We look forward to welcoming you back for another outstanding stay. If there's anything specific you loved about your time with us, please feel free to share, as we always aim to exceed our guests' expectations.
par un voyageur de San Marcos
Publié le 29 déc. 2023 sur Expedia
The night clerk was very friendly and very helpful.
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Manager, Gestion de l’hôtel
Hello Sherry,Thank you for your positive feedback regarding our friendly and helpful night clerk. We strive to provide excellent customer service to all our guests and we are pleased to hear that we succeeded in meeting your expectations. If you have any further comments or feedback, please do not hesitate to reach out to our management team. We appreciate your time and hope to welcome you back in the future.
par un voyageur
Publié le 26 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jana! Thank you for sharing your feedback. We appreciate your 3 out of 5 rating. We're glad to see that your experience was generally positive, but we acknowledge that there is room for improvement. Your insights are valuable to us, and if there are specific aspects you enjoyed or any suggestions you may have to further enhance our services, we would love to hear more about it. We look forward to the opportunity to host you again for another enjoyable stay.
par un voyageur
Publié le 12 déc. 2023 sur Expedia
Nice breakfast served, however rooms were not in very good shape couldn't get a couple outlets to hold a plug in. There was not much hot water, and the pressure was too low to lather in the shower
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Cynthia! Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you enjoyed our breakfast offerings. However, we sincerely apologize for the issues you encountered with the room. Your comments about the electrical outlets, hot water, and shower pressure are concerning, and we will promptly address these matters to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope that you will consider giving us another chance to provide you with the excellent stay you deserve. Thank you for your valuable feedback. If your travels bring you back to the area, please reach out to our front desk, and we will do our best to make your next stay more enjoyable.
par un voyageur
Publié le 12 déc. 2023 sur Expedia
Great location, lobby area is clean and inviting. Rooms need attention. No water pressure, electrical outlets need upgrades, several loose in room,Elevator sounds like it may crash
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Isaiah! Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our great location as well as the clean and inviting lobby area. We apologize for any inconveniences you experienced in your room. Your feedback regarding the water pressure, electrical outlets, and elevator has been noted, and we will address these issues promptly to enhance the overall guest experience. We value your input and hope that despite these challenges, you were able to enjoy your stay. If your travels bring you back to the area, we would love another opportunity to provide you with an improved experience. Thank you for your understanding, and we hope to welcome you back in the future.
par un voyageur
One Night Stay
Publié le 26 oct. 2023 sur HotelsNice comfortable Hotel for a one night stay. Friendly staff and a descent breakfast.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Augusta! We are glad that you found our accommodations to be comfortable, our service to be welcoming, and our breakfast to your tastes. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
par un voyageur
Publié le 22 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Amir! We are so glad to hear that you enjoyed your stay. We look forward to serving you again in the future!
