Note fondée sur 540 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
2,9 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 mars 2024
There were bugs. Yes plural, bugs in my room. They came out from behind the refrigerator. The bedding was also very thin with holes in it.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bug-related issues. We have shared this feedback with the concerned staff to take care of the pest problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.
par un voyageur
Publié le 9 mars 2024 sur Expedia
I requested a Handicap capable room and the room was too far from the Parking Lot for me to walk to after checking in & the key didnt work the first time. The floor was not swept or mopped either and there were no amenities available besides hand soap
Commentaires de Gestion de l’hôtel
11 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
par un voyageur
Publié le 5 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
I pay online and when I arrive they charge me again not nice…
Commentaires de Gestion de l’hôtel
1 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Roaches in our room and the people next to us were really loud and letting their kids scream
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
par un voyageur
Live Bed Bugs on bed
Publié le 17 févr. 2024 sur HotelsTerrible. Didn’t sleep more than 2 1/2 hours bed bugs on bed and pillow. Sheets smelled like dry wet sweat.
Bad experience.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bugs related issues. We have shared this feedback with the concerned staff to take care of the pest problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
The property needs an uplift! Old everything! Plumbing is horrible. I stayed two days and the water from the shower was still in tub when I left. Toilet flushes, but not well, have to flush numerous times. People live on property and has been from the looks of the environment. Please don't walk by, RUN!!
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Liked it was near expressway, didn't like the roaches.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services
