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Giannoulis – Santa Marina Beach

5.0 star property
5-star beachfront hotel near Stalos Beach

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Photo gallery for Giannoulis – Santa Marina Beach

Private beach, sun loungers, beach umbrellas, beach towels
Hypo-allergenic bedding, down comforters, pillowtop beds, minibar
Exterior
Front of property
2 outdoor pools, pool umbrellas, sun loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • On private beach
  • Gym
  • Breakfast included
  • Pool

Explore the area

Map
Kato Stalos, Agia Marina, Chania, Crete Island, 73014
  • Stalos Beach
    ‪1 min walk‬
  • Agia Marina Beach
    ‪14 min walk‬
  • Kalamaki Beach
    ‪6 min drive‬
  • Chania (CHQ-Ioannis Daskalogiannis)
    ‪36 min drive‬

Room options

View all photos for Standard Room, Pool View

Standard Room, Pool View

Standard Room, Pool View

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room, Beachfront

Standard Double or Twin Room, Beachfront

Standard Double or Twin Room, Beachfront

  • 15 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room (Direct pool Access)

Superior Double Room (Direct pool Access)

Superior Double Room (Direct pool Access)

  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room (Open Plan)

Family Room (Open Plan)

Family Room (Open Plan)

  • 17 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | View from room

Standard Room, Garden View

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Duplex

Family Duplex

Family Duplex

  • 30 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Room, Pool View

Superior Room, Pool View

Superior Room, Pool View

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double Room (Panoramic Sea View)

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Superior Double Room (Panoramic Sea View)

  • 29 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Single Room, 1 Single Bed, Garden View

Single Room, 1 Single Bed, Garden View

Single Room, 1 Single Bed, Garden View

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

About the area

Chania

Beachside getaway.Within a 15-minute walk of the hotel, you'll find Stalos Beach and Agia Marina Beach. Golden Beach and Limnoupolis Water Park are also within 6 miles (10 km).

What's nearby

  • Stalos Beach - 1 min walk
  • Agia Marina Beach - 14 min walk
  • Limnoupolis Water Park - 10 min drive
  • Old Venetian Harbor - 10 min drive
  • Nea Chora Beach - 19 min drive

Getting around

  • Ioannis Daskalogiannis Airport (CHQ) - 36 min drive

Restaurants

  • ‪Cabana Mare - ‬15 min walk
  • ‪Cactus Taverna - ‬7 min walk
  • ‪Evilion - ‬10 min walk
  • ‪Kantina - ‬15 min walk
  • ‪Red Havana beach bar - ‬14 min walk

About this property

Giannoulis – Santa Marina Beach

5-star beachfront hotel near Stalos Beach
Some rates at Giannoulis – Santa Marina Beach are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 2 outdoor swimming pools at Giannoulis – Santa Marina Beach, and enjoy amenities like a complimentary children's club and a seasonal outdoor pool.

Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a fitness center, and a rooftop terrace. Limited free parking is available on a first-come, first-served basis.

This 5-star Chania hotel is smoke free.

  • 212 guestrooms or units
  • 4 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1978
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Giannoulis – Santa Marina Beach offers 212 accommodations with minibars and safes. Rooms open to furnished balconies or patios. Pillowtop beds feature down comforters. Plasma televisions come with satellite channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, slippers, and hair dryers. This Chania hotel provides complimentary wired and wireless Internet access. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Awards and affiliations

Hellenic Chamber of Hotels' Boutique Hotel - This property has received certification as a Boutique Hotel under the Hellenic Chamber of Hotels' Boutique Hotel certification scheme.

Languages

English, Greek

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10 AM
  • 4 restaurants
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Pilates classes
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Plasma TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Electric kettle
  • Minibar

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 60 per room
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 1042Κ014A0152300

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Santa Hotel Marina Beach
Giannoulis Santa Marina Beach Hotel Chania
Santa Marina Beach Hotel
Giannoulis Santa Marina Beach Hotel
Giannoulis Santa Marina Beach Chania
Giannoulis Santa Marina Beach
Giannoulis – Santa Marina
Giannoulis – Santa Marina Beach Hotel
Giannoulis – Santa Marina Beach Chania
Giannoulis – Santa Marina Beach Hotel Chania

Giannoulis – Santa Marina Beach Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 58 out of 191 reviews
Rating 8 - Good. 74 out of 191 reviews
Rating 6 - Okay. 39 out of 191 reviews
Rating 4 - Poor. 12 out of 191 reviews
Rating 2 - Terrible. 8 out of 191 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room - beachfront - absolutely worth paying extra for this, beach is lovely and kept clean. Water clean, warm and can walk in approx 100ft into the sea and still touch sea floor. Perfect environment for families with young children. All staff were impeccably polite , attentive and aimed to please, from hotel reception, bar staff, housekeeping, restaurant staff Food in restaurant was excellent- superb range of foods on buffet, delicious desserts, always topping up fresh watermelon, honey due melon, pineapple, oranges, apples, peaches, bananas in abundance Food was very tasty , great selection of breads, cheeses. Entertainment was available on some of the nights , violin player, singer, saxophone player all were great Lovely range of shops within walking distance , and bus and taxi straight into Chania old town. Had a very relaxing time and will go back again!
Stayed 5 nights in Jul 2024

8/10 Good

Paul

Stayed 2 nights in Jul 2023

8/10 Good

Andreas

Stayed 7 nights in Jul 2022

6/10 Okay

Sylvie

Travelled with partner
Liked: Cleanliness
Front desk did not give any information related to the all inclusive perks. We could not reserve a la carte dining because we did not know we had to reserve 24 hours ahead. We received the info the next day in English. They would not give us a late check out, even by an hour and did not offer a place to shower in the interim. Our room was a good distance from all activities by the beach. People would reserve beach chairs early and not use them. No one was enforcing the rules. No water sports or hotel activities at this location. Housekeeping was good The rooms were clean and large. Nice and clean pools. The beaches are very nice there.
Stayed 2 nights in Jun 2022

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Awesome place all the staff are amazing really helpful. Everything sorted on sofe. Pcr teats, excursions. Great location too.
Stayed 7 nights in Aug 2021

8/10 Good

shawkat

Liked: Cleanliness, staff & service
Nice but very tiny place
The room and the bathroom are too small but overall the place is clean
Stayed 7 nights in Jul 2021

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All spaces are very nice designed and well maintained - from loby to pools areas Love a lot the restaurant and bar terrace with an amaizing sea view Very calm and relaxing place
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money excellent service we can’t ask more then what they provided to us brilliantly service thanks
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jul 2019

8/10 Good

Werner

Liked: Cleanliness, staff & service, room comfort
Great family holiday,go during UK school holiday
This hotel is made by the staff, they are awesome and all deserve a pay rise. We had some hick ups with the room and the misunderstanding about what’s included in the Ultra All Inclusive upgrade. But everything was sorted promptly by the amazing staff even the general manger knew who we was and come to check we’re happy. Iftihis in a la cart restaurant was amazing and really good with our 2 year old girl. Staveros was amazing and makes the best cocktails(attention to detail) Anna at Guest relations was very friendly and kind and Christina at check in was super helpful and kind. It has to be said that the Ultra Inclusive is still only partially inclusive but it’s WELL WORTH the money!!!!! The only unpleasant we had was with the other guests! But the hotel can’t help that their in the business of filling rooms and large groups of people from the old eastern block do just that!!! It must be a cultural thing but we found them very very rude and unfriendly, a pair of old couples nearly push my daughter down the stairs cause they was in a hurry and didn’t even say sorry. They never say hello or smile and my little girl desperately tried to play with the other kids but they wasn’t interested instead they pushed her over. Maybe we went wrong time of year for guest from UK(early June). I just want to confirm we had an amazing holiday and would go again and I’m only mentioning it so guest can make an informed decision. We will miss Santa Marina, until next 😀
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Not very impressed
Bed and facilities were good, but room and bathroom were tiny and we asked to move to accommodate my pregnant wife but they did not allow this. The customer service was not great. The food at breakfast was also not great. Location was good and the beach and the pool were great.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, just needs a few tweaks
The hotel was nice and the staff were friendly although not always that attentive. Rooms are quite small and there not enough sunloungers for the guests.
Stayed 1 night in Sep 2018

6/10 Okay

Peter, UK

Liked: Cleanliness, staff & service
Disliked: Room comfort
Best part is location and setting but...
Beach setting and courtyard dining under the stars and trees were the highlight. But room was very small, shower room tiny. air conditioning poor (did not cool very much), buffet was good selection but was not kept very hot so luke warm food was the norm and what ever time you ate. All inclusive was fair. Staff were mostly pleasant, friendly and efficient. Mani at the hotel bar was brilliant at remembering your drink choices. When complained about AC at main desk was told by one gentleman 'that this is Greece'. We were not impressed - We paid for AC...
Stayed 10 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

ramur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet area
Enjoyed our room & the staff services very much!Only improvement would be for a larger bathroom.
Stayed 3 nights in May 2018

10/10 Excellent

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach time
Fantastic resort with great pools and beach. I will go back again.
Stayed 2 nights in May 2018

6/10 Okay

Bruno, Oporto

Liked: Staff & service, property conditions & facilities
Very noisy room
I truly believe we were very unlucky with the room location! It was given to a us a room on the ground floor next to where the reception was. Which it was very noisy during all day long and late at night as well. Besides that I do have to say that is a excellent hotel for families and of you have kids but not the other way around. If you’re looking for some piece a quote it’s not the place to be. Overall really good food and really nice views together with an excellent beach.
Stayed 5 nights in Jul 2016

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Beautiful beach location, hotel a bit shabby.
The restaurant area is right on the edge of the beach with beautiful views. Having breakfast here every morning was very relaxing. We stayed bed and breakfast and the food was good with a wide choice. The beach is beautiful and my review would be 5 star if based only this. We found the room small and needed some work. Bath was chipped and brown marks. The bed was so hard that my husband was in agony one morning and had to hunt down pain killers. One night there was a rat round the pool. But rats are everywhere so no big deal. The staff were lovely and really helpful. We had a lovely week here despite the few problems mainly with the room.
Stayed 7 nights in Jul 2017

8/10 Good

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was absolutely wonderful, warm, and welcoming, particularly Iosef (Joseph) at the Front Desk. He went above and beyond to ensure my stay was a positive one....very professional, caring, kind, and just a wonderful human being. Also Christina at the Front Desk, Manousous at the Main Bar, the General Mgr, and the international staff from many countries. They all made the difference between an okay experience and a wonderful experience. Again, grazie mille!!
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Rooms are a little small if there's more than one person staying in the room. Service was great. The receptionist were very friendly and helpful. About a 15 minute drive from Chania and about 10 minutes from Platonias.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

6/10 Okay

Margaret, San Francisco

Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for
The hotel is a bit worn down and needs a refurbishment. However it is inexpensive and is very close to the beach. The restaurant staff are very nice and provide good service. The front desk staff are not the best; it's fine if you don't require any additional service beyond check-in and check-out, but I had a poor experience with their guest relations and front service staff in arranging a hair appointment. The housekeeper assigned to my room did not speak English and only came to clean while I was still sleeping in the morning; I tried every day to have her come later but she never did, so for the three days I did not have my room serviced.

2/10 Terrible

Akshat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunate experience, poor management
When we arrived they did a check in and seated us at dinner for what they had saved on plates from the buffet (we were booked all inclusive). But it went downhill. We were taken with the luggage guy to a room fifty meters away across the street in some other townhouse complex first. Turns out the room hadn't been cleaned. It was late and we were traveling with our kid so hadn't asked earlier but this time we pressed for our beachfront room. They told us they had none left, only a single room. next room they supposedly had available. This was also across the street in another complex they own. After a fifteen minute struggle to get the door open the luggage guy gave up again. Went back and got to yet another room. It was facing another building and was also pretty small, no way they could fit the extra cot there. Left the family there and went back to speak with the manager. Couldn't get in touch. Insisted on some other room that was beachfront, we were only there for the night and had booked prepaid weeks in advance! Finally we're transfer to a sister hotel called Santa Marina plaza with strict instructions to vacate for other guests at 12. The staff and room quality there wetter excellent. Tried getting in touch with hotels.com via phone but it wss a our connection. Yet to hear back on my email questions.