6/10 Okay
Carolyn S.
9 Sep 2024
Disliked: Cleanliness
Best location
Positives: the best location in Saintes-Marie. Steps away from the beach, walking distance to restaurants/bars, shopping, market. The apartment is the right size for 2 adults, is equipped with everything we would need. The bed is comfy.
Less positive: the apartment could use a facelift and some robust, thorough cleaning. At check-in we were asked for a €200 cash “guarantee” which would be returned at check-out if all was in order. That requirement should have been in the booking terms/conditions. A sign was hanging with instructions for check-out. It said if one chose the option not to clean the unit, then the usual applies (wash dishes, empty garbage, sweep the unit). Instructions were given for those guests who chose the option to clean themselves. We were not offered 2 such options at booking. However the host advised I must pay an additional fee of €50 if I didn’t want to clean mmyself. Having booked so many vacation rentals in the past, I was never faced with a self-cleaning option. And frankly, I wouldn’t want to rent a place that wasn’t cleaned thoroughly and professionally before I checked-in.
The WiFi only works in the bedroom. The hosts could install an inexpensive repeater (approx €15) to provide WiFi throughout the unit. That would especially be nice for non-French-speaking guests, since the TV only receives French-speaking programs.
FeWo: I will not ever book through them again. Incomplete booking info, instabile website, non-functioning Helpdesk
Carolyn S.
Stayed 14 nights in Aug 2024