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The Emerald Surfers Paradise Apartments

3.5 star property
3.5-star Mediterranean hotel near Cavill Avenue

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January 2025

Photo gallery for The Emerald Surfers Paradise Apartments

Outdoor pool
Deluxe Apartment, 2 Queen Beds, Canal View | Balcony view
Water view
Exterior
Balcony view

Reviews

6.8 out of 10

Popular amenities

  • Laundry
  • Pool
  • Parking included
  • Kitchen
  • Free WiFi

Explore the area

Map
7 Mallana St, QLD 4217, 7, Gold Coast, QLD, 4217
  • Cavill Avenue
    10 min walk
  • Slingshot
    11 min walk
  • Chevron Renaissance
    12 min walk
  • Surfers Paradise, QLD (SFP)
    13 min walk

Room options

View all photos for Deluxe Apartment, 2 Queen Beds, Canal View

Deluxe Apartment, 2 Queen Beds, Canal View | Living area

Deluxe Apartment, 2 Queen Beds, Canal View

  • 78 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

About the area

Gold Coast

Surfers Paradise stay.Within a 15-minute walk of this Surfers Paradise hotel, you'll find Cavill Avenue and Ripley's Believe It or Not. Timezone and SkyPoint Observation Deck are also within 2 miles (3 km).

What's nearby

  • Cavill Avenue - 10 min walk - 0.9 km
  • Slingshot - 11 min walk - 1.0 km
  • SkyPoint Observation Deck - 14 min walk - 1.2 km
  • Surfers Paradise Beach - 14 min walk - 1.2 km
  • Pacific Fair Shopping Centre - 6 min drive - 4.8 km

Getting around

  • Cypress Avenue Station - 18 min walk
  • Helensvale Station - 25 min drive
  • Coolangatta Airport (OOL) - 41 min drive

Restaurants

  • ‪Cantina on Capri - ‬3 min drive
  • ‪Alfresco on Elston - ‬15 min walk
  • ‪Paradox Coffee Roasters - ‬9 min walk
  • ‪Walrus Social House - ‬14 min walk
  • ‪Salt Meats Cheese - ‬9 min walk

About this property

The Emerald Surfers Paradise Apartments

3.5-star Mediterranean hotel near Cavill Avenue
As a guest of The Emerald Surfers Paradise Apartments, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. The Emerald Surfers Paradise Apartments also features tour/ticket assistance, a garden, and a picnic area. Self parking is free.
  • 1 building
  • 30 guestrooms or units
  • 15 levels
  • Self-service laundry
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
The Emerald Surfers Paradise Apartments offers 30 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

Languages

English

Property amenities

Family friendly

  • Cribs/infant beds (surcharge)
  • Full-sized refrigerator
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Fishing
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bed sheets
  • Ceiling fan
  • Cribs/infant beds (surcharge)
  • Portable fan
  • Premium bedding

Bathroom

  • 2 bathrooms
  • Hair dryer
  • Shower
  • Towels

Food and drink

  • Cookware/dishes/utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laundry detergent
  • Washing machine

Policies

Check-in

Late check-in subject to availability
Late check-in fee: AUD 20.00 for check-in between 8 PM and 10 PM

Check-out

Contactless check-out available
Late check-out subject to availability

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:30 PM) and Saturday - Saturday (8:30 AM - 12:30 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 50.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: AUD 20.00 for check-in between 8 PM and 10 PM
  • Crib (infant bed) fee: AUD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at The Emerald Surfers Paradise Apartments.

Property is also known as

Emerald Hotel Surfers Paradise
Emerald Surfers Paradise
Emerald Surfers Apartment Surfers Paradise
Emerald Surfers Apartment
Emerald Surfers Surfers Paradise
Emerald Surfers
The Emerald Gold Coast/Surfers Paradise
Emerald Surfers
The Emerald Surfers Paradise Apartments Hotel
The Emerald Surfers Paradise Apartments Gold Coast
The Emerald Surfers Paradise Apartments Hotel Gold Coast

The Emerald Surfers Paradise Apartments Reviews

Reviews

6.8
Rating 10 - Excellent. 52 out of 258 reviews" "
Rating 8 - Good. 87 out of 258 reviews" "
Rating 6 - Okay. 47 out of 258 reviews" "
Rating 4 - Poor. 38 out of 258 reviews" "
Rating 2 - Terrible. 34 out of 258 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Feb 2021

10/10 Excellent

Jim, Brisbane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly service. Amazing views. Great value for money. Loved the spa.
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Hyunmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful river views
It was great reception was lovely and helpful rooms were spacious for fam had 3 balconies and nice swimming pool and views of the river. very reasonable price for fam of four. beds were comfy and enjoyed spa bath with great view.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool unit with nice view in the upper level and is quite
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
View of the canal was nice, reception staff were great. Great price for a 2 bedroom apartment. The apartment itself was quite dated but looked like upgrades were in the process of happening. Most of the blinds didn’t work to close. Wasn’t the most convenient location but it was quiet.
Stayed 1 night in Jul 2019

8/10 Good

Carol, South Australia

Liked: Cleanliness, staff & service, room comfort
Happy customer
Reception services excellent, friendly and helpful. Rooms a little tired but plans for upgrades are in place. Clean and tidy. We had one night on 2nd floor, comfortable and quite. Second night we moved up to 13th floor, great views but noise seemed to carry further. Enjoyed both experiences. Good location short walk to the restaurants, cafes, shops and beach.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Very dated . Kitchen bench top and bathrooms painted and flaking. Main bedroom on suite no window coverage so anybody outside across the water can see you on the toilet. Some love is needed for this room.
Stayed 1 night in Jul 2019

8/10 Good

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location and had awesome views of all of surfers Paradise and beyond. The verandas were a bonus off every room. Great place.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place , a little run down but clean and close to everything.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The spa room was a big highlight,the ladies on the front desk were amazing they were so welcoming and willing to help were ever they could. rooms were a little run down but other then that it was a great place to stay for a family and very cheap.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect staff really helpful and cheerful.We are willing to come and stay next time in Gold Coast
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were very nice, but the apartment is a bit too old.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was in a terribly run down condition. Broken tiles near the spa, mouldy curtains, chipped walls, doors that would not shut properly, mismatched cutlery. Great layout of unit but terribly let down by the condition. Cigarette butts in the pool also!
Stayed 1 night in Mar 2019

8/10 Good

NEIL V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Friendly reception
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Fairly old inside but clean. Location was good.....
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The kitchen had everything you need to cook a meal. The unit was run down and in need of a renovation. The sheets and towels were clean but overall the room was quite dirty. Nice view though. And check in staff were lovely.
Stayed 1 night in Jan 2019

6/10 Okay

Rob

Liked: Staff & service
Disliked: Property conditions & facilities
Needs some TLC
The hotel needs a little TLC. Our room was dated & could have been cleaner. I'm a realist & understand what you get for 3 / 3.5 stars during school holidays. Location was quiet & convenient, manager was friendly & helpful, pool was out of order but the manager did ring me to let me know before our arrival which I thought was great. (our stay was for work so this didn't effect us). Rangehood didn't work, oven & hot plate need changing, light bulbs out... just minor issues which can easily be resolved. The biggest disappointments for us were no dryer & no shower in the ensuite but I have to say the manager did offer to dry our clothes if needed. Place needs some general maintenance & this would be a great place for a holiday stay. I would stay hear again for work but would probably not consider for a holiday stay unless the maintenance issues are addressed.
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the price was very high but being a peak period that's what you have to pay
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018