6/10 Okay
Rafi
Travelled with family
28 Aug 2024
Liked: Amenities, property conditions & facilities
Communication before checking in was really poor. To date I have not been contacted about my query. We even tried to phone them but they didn’t pick up. (Including Hotel.com themselves)
During the stay it was not much better: we requested an additional bed/mattress (room was supposed to sleep 3) but only received this after asking twice and on the second day of our trip. We also requested for a bathrobe but this was only given to us on day 4 of our booking.
Staff were friendly so no issues there but they don’t seem to respond to queries unless you ask multiple times.
There seems to be a mild bed bug problem as 2/3 of us were bitten on legs and back. However I do have high praise for being mosquito free which is really hard in Bangladesh so well done!
Facilities were really nice, in and out of the room; however the WiFi was atrocious to the point where 3G did a better job hotspotting my laptop than the actual WiFi and I was unable to work; definitely an area of improvement for working travellers.
Food was really nice, loved the breakfast options!!
The pool and skyline view were exceptions in my opinion.
Can see that this hotel is on its way up to being really good but still improvements required.
Rafi
Stayed 7 nights in Aug 2024