4/10 Poor
Rheannon
Travelled with partner
22 Sep 2024
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed. Not what we expected. We paid extra for an ocean view room and when we got there they didn’t have any. They put us on the second floor with a view of the parking garage, right above the restaurant with the dueling pianos. It was so loud in our room we couldn’t hear the tv. They said the pianos would stop at 10 and they didn’t stop until almost 11! We had to leave the room and take a walk to get away from the noise. We love entertainment but we planned a nice relaxing romantic stay in the upper floors with an ocean view. The TV options sucked. Pretty much need to buy anything to watch with very limited channels. No Netflix or Hulu options either. The lady next to me at check in had the same complaints. Obviously a problem. Why sell rooms when they are available!! We don’t have a lot of throw around money so when we paid extra to stay somewhere that sold themselves as a nice place to get away and not get it, very disappointed and that sucks. The only nice things were the sweet girl who checked us in and the bartender. Other then that it was awful.
Rheannon
Stayed 1 night in Sep 2024