Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2022 sur Expedia
Les chambres n’étaient pas propre. Beaucoup de saleté sur le sol. Les draps de lit et les serviettes étaient tachées…
Commentaires de Gestion de l’hôtel
30 oct. 2022 par Manager, Gestion de l’hôtel
Thank you, Reine, for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Candice,Thanks for the stay and great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
It was very clean I liked that
Thanks so much
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ali,Thank you so much for your positive feedback. We're delighted to hear that you found our hotel very clean! We put a great deal of care into maintaining a spotless environment for our guests, and your appreciation means a lot to us. We hope to have the pleasure of welcoming you back in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
The jet tub was a nice bonus to relax in after a long day.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review! We're glad you enjoyed the jet tub and found it a relaxing way to unwind after a long day. We hope to welcome you back soon for another comfortable stay!Sincerely, Hotel Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
Very solid
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad you had a solid experience with us. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for your feedback. We’re sorry to hear that your stay didn’t fully meet your expectations. We appreciate your comments and will use them to improve our service. If you have any specific concerns or suggestions, please feel free to reach out to us directly."Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the fantastic rating! We’re thrilled to hear you had such a great experience. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Great Staff and Clean
Publié le 13 août 2024 sur HotelsMy stay was fine. I felt bad for the staff because there was a crazy guy flipping out, throwing chairs, and ripping the computer out of the wall because the internet wasn't working. He was screaming and swearing very unnecessarily. I give the worker a lot of credit for staying calm because I was about to go off on the man.
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tiffany,Thank you for sharing your experience. We’re glad to hear that your stay was fine and appreciate your recognition of our staff’s composure during a difficult situation. We strive to provide a safe and comfortable environment for all our guests, and we’re grateful for your understanding. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
4 nights
Publié le 11 août 2024 sur HotelsIt was okay and comfortable.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear James,Thank you for your feedback. We're glad to hear your stay was comfortable. If there's anything we can do to make your next visit even better, please let us know. We hope to welcome you back soon.Sincerely, Hotel Manager
par un voyageur
Great for a stay after leaving Blossom
Publié le 7 août 2024 sur HotelsPerfect for one night after a concert at Blossom. Pretty clean, but there were a few hairs in the shower and we had to ask for soap. But overall, a nice stay and I would stay again.
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Dresden,Thank you for staying with us. We're glad to hear that you had a nice stay and found the hotel perfect for your one-night stay after the concert. We apologize for the oversight with the hair in the shower and the need to request soap. We appreciate your feedback and will work on addressing these details to ensure a more seamless experience in the future. We look forward to welcoming you back.Sincerely, Hotel Manager
