Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024 sur Hotels
The staff was very friendly and helpful and the room very large. However the carpet was very stained and the bathroom dated from another century. For us to shower, we had only a trickle of water.
Commentaires de Gestion de l’hôtel
22 août 2024 par Sophie, Gestion de l’hôtel
Dear Aurelie Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff friendly and helpful and appreciated the spaciousness of your room. However, we're truly sorry to learn that certain aspects of your stay fell short of expectations.Your comments about the stained carpet and outdated bathroom are concerning, and we apologize for the inconvenience you experienced with the shower. Please know that your feedback is important to us, and we will address these issues with our maintenance and housekeeping teams to ensure improvements are made.We appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide a better experience in the future. If you’d like to discuss your stay further, please feel free to reach out to us directly. Thank you again for your valuable feedback.Kind Regards, SophieGuest Relations Manager
par un voyageur
good
Publié le 8 nov. 2020 sur Hotelsrien à signaler
Commentaires de Gestion de l’hôtel
8 nov. 2020 par Charlene, Gestion de l’hôtel
Hi Rami,
Thank you for your review, I am so happy to hear you had a nice stay with us!
We hope we can welcome you back to the hotel very soon.
Best Wishes,
Charlene
Front Desk Team
par un voyageur
Publié le 4 avr. 2019 sur Expedia
Accueil tres agréable ils savent rendre service petit déjeuner vraiment sympas
par un voyageur
Hôtel pratique et calme
Publié le 19 déc. 2018 sur HotelsChambre calme, pas loin de l’aéroport. Confortable. Bonne cuisine au restaurant
par un voyageur
I recommend
Publié le 14 sept. 2018 sur HotelsVery good location, both close to the Airport and to Altrincham city centre.
Good and comfortable rooms.
I had not the opportunity to test the bar and the breakfast.
par un voyageur
Publié le 22 mai 2018 sur Hotels
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Overnight stay arranged last minute.
Only one night available due to donkey derby at OT
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophie, Gestion de l’hôtel
Dear Mary PThank you for your review and for choosing to stay with us, especially on such short notice! We’re glad we could accommodate you, even with the busy schedule due to the Donkey Derby at OT.We hope you had a comfortable and enjoyable stay. If your plans bring you back to the area, we’d love to welcome you again—hopefully for a longer stay next time!Kind Regards, SophieGuest Relations Manager
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophie, Gestion de l’hôtel
Dear Alanhank you so much for your 5 out of 5 review! We’re thrilled to hear that you had such a positive experience during your stay. Your kind words mean a lot to us, and we’re glad that we could meet your expectations.We hope to have the pleasure of welcoming you back again soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Kind Regards, SophieGuest Relations Manager
par un voyageur
Spend a bit more money and stay somewhere else.
Publié le 29 août 2024 sur HotelsTerrible hotel. The first room I checked in to, the bed hadn’t been made and I doubt the room had been cleaned either. When I complained to the front desk, they kindly upgraded me and gave me a voucher for a free drink. I was upgraded to a Superior S room. Lovely, I thought. The room itself was very large, almost “suite” like. But, it was very dated. The tv was from 1981 and had no hdmi port so unable to use a Firestick, the wallpaper was coming away from the wall, the extractor fan made a sound like a banshee when the light was turned on (seriously I’d post a video if I could) and the open window was open because it didn’t fit into its hole, and when I tried to close it, the handle came off in my hand. So I had to sleep with the window open and listen to the traffic all night. Terrible experience. Giving one star as the bed was very comfy and the staff were nice.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophie, Gestion de l’hôtel
Dear DanThank you for taking the time to share your experience. We sincerely apologize for the multiple issues you encountered during your stay, starting with the state of your first room and the subsequent challenges in the upgraded room. This is certainly not the standard we aim to provide, and we deeply regret the inconvenience this caused you.While we’re glad to hear that you found the bed comfortable and appreciated the efforts of our staff, it’s clear that the condition of the room fell far short of expectations. We take your feedback seriously and will address these maintenance issues to ensure they are resolved promptly.We appreciate your honest feedback as it helps us improve. If you decide to give us another chance in the future, we’d love the opportunity to provide you with a much better experience. Please feel free to reach out directly if there’s anything more we can do.Kind Regards, SophieGuest Relations Manager
par un voyageur
Budget stay
Publié le 29 août 2024 sur HotelsLots of car parking and hotel in a good position to walk into town centre. Price was decent value vs other budget level options.
Hotel room small but comfortable. Hotel is tired and needs a revamp. Room walls very thin and clearly heard couple next door talking and listening to music.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophie, Gestion de l’hôtel
Dear Guest Thank you for your feedback! We’re glad to hear that you found our location convenient and appreciated the ample parking. It’s great to know that you felt the price offered good value compared to other budget options.We understand your concerns about the room size and the need for updates. Your comments about the noise from neighboring rooms are also noted. We are currently reviewing our facilities and are actively working to ensure these issues are fixed and renovated. Thank you for highlighting these issues. We hope to have the opportunity to offer you a more comfortable and updated experience on your next visit. Safe travels!Kind Regards, SophieGuest Relations Manager
