Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bed and shower
Publié le 3 sept. 2024 sur HomeAwayThe bed was uncomfortable and shower was not hooked up to work properly.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback, Clyde. We sincerely apologize for any inconvenience you experienced during your stay. We're sorry to hear that the bed was uncomfortable and the shower was not working properly. We wish we had known during your visit, as we would have addressed these issues immediately to make your stay more comfortable. Your feedback is valuable to us, and we will ensure that these matters are looked into promptly. We hope to have the opportunity to welcome you back and provide an improved experience. - Resort Properties of Angel Fire
par un voyageur
Angel Fire
Publié le 22 mars 2024 sur HomeAwayWe had a very comfortable stay at the lodge. We didn't get to try the restaurant on the main floor of the building, but the stay was good.
Pros: Comfortable beds, and sufficient bedding. Walking distance to a few restaurants and the grocery store.
Cons: It's a hotel room. There's the standard coffee, and toiletries but nothing else. It would have been nice to have a note or some local info. There's a small mini fridge w a freezer shelf. The wifi was probably the most problematic. It seemed like only the TV would connect.
Commentaires de Gestion de l’hôtel
22 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you very much for taking the time to share your feedback with us, Sarita. We're delighted to hear that you had a comfortable stay at the lodge and that you found our beds and bedding to your satisfaction. It's also great to know that our location is within walking distance of restaurants and the grocery store suited to your needs. We appreciate your constructive feedback regarding the amenities in the room. Your comments about the standard offerings and the suggestion for local information are duly noted, and we will certainly explore ways to enhance the experience for our guests in the future. We apologize for any inconvenience caused by the Wi-Fi connectivity issue you experienced. Our team will look into this matter to ensure a smoother experience for our guests going forward. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another visit soon. - Resort Properties of Angel Fire
par un voyageur
No tv and only one towel
Publié le 31 déc. 2021 sur HomeAwayGood
Commentaires de Gestion de l’hôtel
18 janv. 2022 par VrboOwner, Gestion de l’hôtel
Thanks for taking the time to leave a review. The TV is on the Amazon Fire Stick streaming service. Guests need to use free streaming apps or their own accounts to watch shows. The room you stayed in, #305 sleeps 4 guests and there should have been 6 towels in the room. We apologize for the inconvenience. We will speak with housekeeping about the error so it doesn't happen again. Guest are also welcome to call our office or the after-hours number for fresh towels or assistance.
-Resort Properties of Angel Fire
