Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel like property
Publié le 26 juill. 2024 sur HomeAwayThere was no kitchen. We had to remove our own trash. Lots of rules. Place was nice but a little dirty. Great location. Three stories high no elevator.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review. We appreciate your feedback and would like to clarify a few points for future guests:
1. No Kitchen: As mentioned in the property listing, the accommodation does not include a kitchen. We aim to provide clear and accurate information to help our guests plan accordingly.
2. Trash Removal: We ask guests to remove their own trash to prevent attracting wildlife, a common practice in our area. Additionally, Angel Fire does not have trash-hauling services, which makes this policy necessary.
3. No Elevator: The property is three stories high without an elevator, and this detail is included in the listing. We encourage guests to review the property features to ensure it meets their needs.
4. Cleanliness: We apologize for any cleanliness issues you encountered. We take your comments seriously and will address this with our cleaning team to improve our services.
Thank you for staying with us, and we hope to provide a better experience in the future. - Resort Properties of Angel Fire
par un voyageur
Great Place!
Publié le 21 juill. 2024 sur HomeAwayAll the amenities and room location was great!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the wonderful 5-star review, Nina. We want you to know you are welcome back anytime here in Resort Properties of Angel Fire!
par un voyageur
Wasted our money and didn't stay. Smelled like sewer when we walked into the building.
Publié le 14 juill. 2024 sur HomeAwayWe rented this room because it was cheapest we found and. You get what you pay for. The whole building smelled like sewer, heaters had exposed wiring and covers falling off. The kids bunk bed room door couldn’t close because the hinges were pulled from the door jamb. Trash and cleaning supplies in the stairwells. Called about the issues and we had to deal with the call center person who I couldn’t understand because of the broken English. Not a family friendly place.
Commentaires de Gestion de l’hôtel
22 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is very important to us, and we’re truly sorry that the room and overall conditions did not meet your expectations.
We take issues such as unpleasant odors, maintenance concerns, and cleanliness very seriously. Please know that we are actively addressing these matters with our housekeeping and maintenance teams to ensure that they do not occur in the future.
Regarding the customer service experience, we are sorry to hear that communication was challenging. We are working to improve this aspect as well, so all guests feel comfortable and well-supported.
We want all of our guests, especially families, to feel welcome and safe, and we regret that this was not your experience. We appreciate your feedback and will use it to make necessary improvements.
If you are open to it, we would like to offer our assistance in finding a more suitable accommodation for any future stays, as we would love the opportunity to better serve you and your family.
Thank you again for your honesty, and we hope to have the chance to make things right in the future.
par un voyageur
Publié le 13 mars 2024 sur Expedia
par un voyageur
Texas family vacay
Publié le 11 janv. 2024 sur HomeAwayWe enjoyed our stay and the location! The road noise was a little loud if you are use to sleeping in the country but the window treatments were great at keeping the cool air out and the sun from beaming in too early. It was super convenient to town & the shopping center next door was perfect!
Commentaires de Gestion de l’hôtel
11 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hello Tiffany! We're delighted to hear that you enjoyed your stay at our property and appreciated the convenient location. We appreciate your feedback and take all reviews seriously. Regarding the road noise, we understand that different guests have varying preferences when it comes to the level of ambient noise. We're glad to hear that the window treatments were effective in minimizing any disturbance and that you found them helpful in maintaining a comfortable atmosphere inside. We always strive to provide a positive experience for our guests, and we're pleased to know that you found the shopping center nearby to be a convenient addition to your stay. If there's anything specific you'd like us to address or if you have any suggestions for improvement, please feel free to let us know. We value your input and hope to welcome you back for another enjoyable stay in the future! - Resort Properties of Angel Fire
par un voyageur
Overall nice place
Publié le 19 mars 2023 sur HomeAwayJust a few minor things- only 3 sets of towels provided for the 5 of us. The smell of the downstairs restaurant could be overwhelming. Heating was provided by just 2 space heaters. Window could definitely be sealed better. But overall, was a decent place to stay while skiing. Great location with a wonderful view of the mountain.
Commentaires de Gestion de l’hôtel
19 mars 2023 par VrboOwner, Gestion de l’hôtel
Thank you for bringing these things to our attention, Lacey. We hope you have informed us about the towels so that we can send somebody to have them delivered to you. We apologize for the inconvenience these things have caused you. We hope you'll give us a chance to redeem ourselves the next time you booked with us. Thank you again for choosing Resort Properties of Angel Fire for your stay!
par un voyageur
Great location
Publié le 3 mars 2023 sur HomeAwayEasy access to slopes, stores and restaurants.
Commentaires de Gestion de l’hôtel
3 mars 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave a great review, Kyla! We loved hosting you and we look forward to having you again as one of our guests in the future!
par un voyageur
Good place to stay
Publié le 9 janv. 2023 sur HomeAwayNice bedrooms
Commentaires de Gestion de l’hôtel
9 janv. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave a great review, Derek! You are welcome anytime here in Resort Properties of Angel Fire!
par un voyageur
Budget friendly, close to the mountain
Publié le 9 mars 2022 sur HomeAwayOverall a decent experience, however the property wasn’t that clean. There was a broken window that leaked the cold night air in all night in the master bedroom. The shower had some mold. Not sure if we’d book again due to those issues.
Commentaires de Gestion de l’hôtel
2 déc. 2022 par VrboOwner, Gestion de l’hôtel
We appreciate your input on your interaction with our property. We regret learning about your unpleasant experience. Rest assured that we've taken note of your suggestions to make sure this issue doesn't happen again. We sincerely regret any trouble we may have caused you and thank you for taking the time to send this helpful review our way. We look forward to your next visit! Please feel free to contact us if you need any further information. - Resort Properties of Angel Fire
par un voyageur
Not what you think.
Publié le 3 mars 2022 sur HomeAwayThe place is more suited for college kids wanting to go somewhere they can trash. It smells, mold in bathroom and unclean.
Perfect location and great views though
Commentaires de Gestion de l’hôtel
2 déc. 2022 par VrboOwner, Gestion de l’hôtel
We appreciate your input on your interaction with our property. We regret learning about your unpleasant experience. Rest assured that we've taken note of your suggestions to make sure this issue doesn't happen again. We sincerely regret any trouble we may have caused you and thank you for taking the time to send this helpful review our way. We look forward to your next visit! Please feel free to contact us if you need any further information. - Resort Properties of Angel Fire
