Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Aeneas Team, Gestion de l’hôtel
Dear Andreas,Thank you for your rating. It was a pleasure to have you staying as a guest to our hotel.We hope to see you again soon.Kind regardsThe Aeneas Team
par un voyageur
Publié le 27 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Aeneas Team, Gestion de l’hôtel
Dear Yuri,Many thanks from our team for this excellent rating.We are glad you had so nice holiday and stay.We hope to see you again soon.RegardsThe Aeneas Team
par un voyageur
Loved how friendly the place is for babies
Publié le 24 avr. 2024 sur HotelsI LOVED the baby place and the playground.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par The Atlantica Aeneas Team, Gestion de l’hôtel
Dear Guest,Thank you for the review of our Resort!It was exciting to read how much you enjoyed baby place and the playground.Hope to welcome you again for a future visit!Kind regards,
par un voyageur
Publié le 17 avr. 2024 sur Expedia
Great property for staying
Commentaires de Gestion de l’hôtel
25 avr. 2024 par The Atlantica Aeneas Team, Gestion de l’hôtel
Dear Guest,Thank you for this sweet and short review of your recent experience at our Hotel.It would be our pleasure to welcome you again for a future visit.Best regards,
par un voyageur
Publié le 12 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Aeneas Team, Gestion de l’hôtel
Dear valued guest,Thank you for your rating and for visiting us. We hope to welcoming back soon,Kind regardsThe Aeneas Team
par un voyageur
Publié le 5 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Aeneas Team, Gestion de l’hôtel
Dear Oscar,Thank you for this fantastic rating.It is a pleasure to see that you had such a nice stay with us and we do hope to see you again soon.Best regardsThe Aeneas Team
par un voyageur
Publié le 13 oct. 2023 sur Expedia
Lovely hotel
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Aeneas Team, Gestion de l’hôtel
Dear Emilia,Thank you for your nice comment. It was a pleasure to have you staying with us. We hope to see you again soon.Kind regardsThe Aeneas Team
par un voyageur
Incompetent service.
Publié le 8 oct. 2023 sur HotelsWhat a disappointing experience! We are a family of four -we booked a last-minute single night at 23:00 just to rest our heads - our flight was delayed to only arrive at 4AM. the front desk clerk claimed they are not seeing the reservation from hotels.com, and could not offer any resolution, despite the grave situation! I had to "beg" and offer my credit card as guarantee to accept me into a room, 40 minutes later! afterwards, due to some property policy he couldn't check us in and asked to keep our passports with him until the morning, of course we declined! how unwelcoming and inconsiderate. this is not the type of service I would expect from a property I paid 300 USD for 6 hours in a single room. the property itself was decorated and maintained, facilities were impressive, although our room was not clean enough (we found hairs on the bed sheets but couldn't care enough in our sleep-deprived state).
to add another grievance, the same receptionist urged me to return as early as possible with my passports to complete the process. Imagine the situation: 4:40AM, and the receptionist is demanding I come back at 8:30 the latest with our passports. Exceptionally incompetent in my perspective.
Having traveled around the world in hundreds of hotels, this was well below my expectations.
Commentaires de Gestion de l’hôtel
10 oct. 2023 par The Atlantica Aeneas Team, Gestion de l’hôtel
Dear Shahar,Thank you for your feedback, it is our intention to ensure each of our guests are well-attended to. We are quite saddened to read how unsatisfied you were at the hotel.Although your expectations were not fully met at this visit,we would like the opportunity to improve your impression of our services, please contact with our reservation department and we will do our utmost to enrich your next stay.Best regards,
par un voyageur
Publié le 6 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Aeneas Team, Gestion de l’hôtel
Dear Pavlina,Thank you for taking the time to rate our hotel.We hope that in a future visit we will be given the opportunity to prove that our facilities and services are up to your expectations.Kind regardsThe Aeneas Team
par un voyageur
Excelente opcion
Publié le 3 oct. 2023 sur HotelsHemos pasado unas excelentes vacaciones gracias al equipo del hotel. Las instalaciones son muy bonitas, con una pileta central enorme. La atencion de los los trabajadores en el hotel fue excelente. Desde recepcion, comedor, bares y demas.
La comida fue variable y de calidad durante todos los dias.
Sin duda volveria al hotel.
Recomiendo reservar una habitacion con salida directa a la piscina.
Commentaires de Gestion de l’hôtel
3 oct. 2023 par The Atlantica Aeneas Team, Gestion de l’hôtel
Good afternoon from Atlantica Aeneas.Thank you for this sweet and short review of your recent experience at our hotel.It would be our pleasure to welcome you again for a future visit.Best regards,The Atlantica Aeneas Team
