Note fondée sur 291 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,0 Service et personnel
2,9 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 avr. 2024 par GM, Gestion de l’hôtel
Dear Émile, We're sorry to see your 1-star rating. We apologize if your experience didn't meet your expectations. We would really appreciate the opportunity to understand your concerns. Please feel free to share more details about your stay with us. Your feedback is invaluable in helping us improve. We hope to have the chance to serve you better in the future.Warm regards,Hotel Management
par un voyageur
Publié le 11 avr. 2024 sur Expedia
Un hôtel vieillissant qui aurait besoin d’une grosse rénovation, mais le rapport/prix reste correct. L’hôtel est fréquenté par tout type de personnes de milieux sociaux différents.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par GM, Gestion de l’hôtel
Dear Richard,Thank you for your review. We appreciate your feedback and are delighted to hear that you found value in our pricing. We agree that our hotel has a unique charm and character that appeals to a diverse crowd. Your insights regarding renovations are noted, and we're continuously working to improve. We hope to welcome you back soon.Warm regards,Hotel Management
par un voyageur
Publié le 17 nov. 2024
Don’t stay here. It was filthy, the door didn’t lock, burn stains on the comforter and the towels were stained. There was hair and makeup and gosh knows what else all over the pillow cases and sheets. Didn’t sleep under the covers and placed the iron board against the door to keep the prostitutes out. The staff were not attentive and the front desk person had poor hygiene. This was a terrible experience and I didn’t mention the situation initial room we entered smelled of urine and vomit. Disgusting. DONT believe any nice review.
Commentaires de Gestion de l’hôtel
18 nov. 2024 par GM, Gestion de l’hôtel
Dear Kristin,Thank you for sharing your feedback with us. We are deeply sorry to read about the issues you experienced during your stay. Please accept our sincerest apologies for any inconvenience you had to go through. We understand how important a clean and secure environment is for our guests, and we regret that we were unable to meet your expectations in this regard.We want to assure you that we take your complaints very seriously. We have taken immediate steps to address the issues you pointed out and have implemented stricter quality checks to ensure that our rooms meet the high standards our guests deserve. We would be grateful for another opportunity to serve you better and provide you with the excellent experience that most of our guests have. Warm Regards,Guest Relation ManagerClarion Hotel & Suites BWI Airport North
par un voyageur de NEW PORT
Publié le 27 oct. 2024
We were in this room for 12 minutes. Before walking in my grandson got to witness a drug deal in the parking lot. It's Baltimore so ok, move along. Check in was fine as I had a reservation. Step off the elevator and the smell of marijuana hits you immediately. Then walking along the hallway noticed that many of the rooms had the doors open with the security latch keeping them ajar. It was late so after entering the room took my grandson in the bathroom to clean up and the bathtub was dirty. And that's to say nothing about the mold all around it. So on to brush his teeth and a bug runs out of the drain. Gross but could be a water bug, so let it go. Until I went to plug in my phone and a roach crawled out from under the nightstand. At the same time, he pulled back the blankets on the bed to find hair, not just a hair but several clumps. Pulled back the other bed to a yellow smear stain. That was the last straw. Gather our bag and went back to the desk to find another couple complaining about roaches in their room. I told the person we were not staying and he didn't even ask why. Just took our key card, handed me a paper and said contact my booking company about a refund. Now fighting with them trying to get a refund because my booking company can't get manager approval to refund my money. Horrible experience!
Commentaires de Gestion de l’hôtel
28 oct. 2024 par GM, Gestion de l’hôtel
Dear Dorothy A,I am truly sorry to hear about your less than satisfactory experience during your recent stay at Clarion Hotel & Suites BWI Airport North. Please accept our deepest apologies for any discomfort and inconveniences you and your grandson faced. We understand how these incidents might have affected your perception of our hotel and we regret that we did not meet your expectations.Our guests' safety, comfort, and satisfaction are our top priorities, and we are disappointed to know we fell short this time. We are taking your feedback very seriously and have already initiated a thorough inspection and necessary actions to rectify the issues you mentioned. Regarding the refund, I assure you that we will cooperate fully with your booking company to facilitate the process. We hope to have the opportunity to serve you better in the future.Warm Regards,General ManagerClarion Hotel & Suites BWI Airport North
par un voyageur
Publié le 23 sept. 2024
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Andrew,Thank you for taking the time to share your feedback with us. We're delighted that your stay at Clarion Hotel & Suites BWI Airport North earned a 4-star rating. We aim to provide our guests with a comfortable and enjoyable experience, and your rating tells us we're on the right track.We're always striving for perfection and your feedback plays a crucial role in that journey. We would love to hear more about your stay and any areas where we could improve. Your satisfaction is our top priority and we hope to have the opportunity to exceed your expectations during your next stay with us.Warm Regards,General ManagerClarion Hotel & Suites BWI Airport North
par un voyageur
Publié le 22 sept. 2024
Both my friend and I agree that the hotel itself was perfect. Our rooms were clean, the beds comfortable, the shower was a joy with full flow and clean. The only issue was the staff at check in and out. It would have been nice if they had looked at us while taking and showed a smile at least once.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Theresa,Thank you for taking the time to share your experience at Clarion Hotel & Suites BWI Airport North. We are thrilled to hear that you found the accommodations to your liking. Your positive remarks about our clean rooms, comfortable beds, and enjoyable shower facilities are very much appreciated. We strive to provide our guests with a relaxing and enjoyable stay, so we are delighted to hear that we met your expectations in these areas.However, we regret to learn that our front desk service did not meet your expectations. We always aim to provide a warm and welcoming experience for our guests, and it is clear we fell short in this instance. Your feedback will be shared with our team to reiterate the importance of friendly, attentive service. We appreciate your comments and hope to have the opportunity to deliver an improved experience on your next visit.Warm Regards,General ManagerClarion Hotel & Suites BWI Airport North
par un voyageur
Publié le 29 août 2024 sur Expedia
There were cockroaches and bed bugs. Staff was unpleasant, room was smelling bad, had bed bugs. When asked for room replacement front desk literally denied
Commentaires de Gestion de l’hôtel
30 août 2024 par GM, Gestion de l’hôtel
Dear Syeda,We are truly sorry to hear about your recent experience at Clarion Hotel & Suites BWI Airport North. We assure you that your comfort and satisfaction are our top priorities. We have taken note of your concerns and are actively addressing them to improve our services. Your feedback is invaluable and we hope to have the opportunity to provide you with a better stay in the future. Thank you for sharing your experience with us.Warm Regards,Hotel Management
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par GM, Gestion de l’hôtel
Dear Zaire,Thank you for taking the time to rate your stay at Clarion Hotel & Suites BWI Airport North. We're sorry to see that your experience didn't entirely meet your expectations. We look forward to welcoming you back for an improved experience.Warm Regards,Hotel Management
par un voyageur
Publié le 28 août 2024 sur Hotels
It would've been nice to know that the property was going through rehab. The hotel was a little scary because of the lack of other guests in spite of the parking lot being full. Also, all bedding and towels seemed like they had better days. I wasn't impressed with this property at all. I would not recommend for more than an overnight stay. Only convenience is the proximity to the airport. Good thing I had a rental car because the shuttle was out for repairs.
Commentaires de Gestion de l’hôtel
29 août 2024 par GM, Gestion de l’hôtel
Dear Lashone,Thank you for your feedback. We're sorry to hear about the inconveniences you faced during your stay. We are indeed undergoing renovations to improve our facilities and will certainly address your concerns about the bedding and towels. We apologize for the issues with the shuttle and hope to have it back in service soon. Your satisfaction is our top priority and we hope to have the opportunity to serve you better in the future.Warm Regards,Hotel Management
par un voyageur
Publié le 28 août 2024 sur Expedia
Roaches were allowed my room, so dirty
Commentaires de Gestion de l’hôtel
29 août 2024 par GM, Gestion de l’hôtel
Dear Martin,We deeply regret to hear about your recent experience at our hotel. Please accept our sincerest apologies for the inconveniences you faced. We take cleanliness and comfort very seriously and your feedback is invaluable in improving our services. We hope to have an opportunity to better serve you in the future.Warm Regards,Hotel Management
