Note fondée sur 99 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,7 sur 5
78 % des clients le recommandent
3,7 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par Elisabeth

Publié le 1 août 2016 sur Hotels
Petit déjeuner décevant
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 27 janv. 2024 sur Hotels
4 sur 5
par un voyageur

Publié le 16 janv. 2024 sur Expedia
Room not serviced till 1430 and water not replaced unless asked
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Handik Widodo General Manager, Gestion de l’hôtel
Dear William, Thank you for choosing favehotel Hyper Square Bandung as your accommodation. We also thank you for sharing your feedback about your current stay, even it seemed that your experience did not meet your expectation. We have shared this issue to our team and now we are working on improving our facilities and services with more controlling to avoid this situation happen again in the future. Again, please accept our sincere apologize for the inconvenience caused and most of all thank you for bringing this information to our attention and giving us opportunity to improveBest Regards
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 25 déc. 2023 sur Expedia
4 sur 5
par un voyageur

Publié le 23 nov. 2023 sur Expedia
ok place to stay, nice breakfast and personal
Commentaires de Gestion de l’hôtel
2 déc. 2023 par Handik Widodo General Manager, Gestion de l’hôtel
Dear Frank,Thank you so much for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay with us at favehotel Hyper Square Bandung. Our team strives to provide the highest level of service and hospitality, and it's truly rewarding to know that we met your expectations.Your compliments will be shared with the entire staff, as it serves as a great source of motivation for all of us. We appreciate your recognition of our efforts to create a memorable experience for our guests.We look forward to welcoming you back to favehotel Hyper Square Bandung in the future and providing you with another exceptional stay. If there is anything specific you would like to mention or suggest for improvement, please feel free to share your thoughts, we are always eager to enhance our guests' experiences.Once again, thank you for choosing favehotel Hyper Square Bandung, and we appreciate the opportunity to serve you.Best regards, Handik WidodoGeneral Manager
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 21 nov. 2023 sur Hotels
4 sur 5
par un voyageur

Publié le 22 oct. 2023 sur Expedia
Mr. Dika at cafe was very hospitable. Hope he keeps up the good service. Location is ideal, close to shopping mall, many restaurants are in walking distance. Faucet in room 325 needs fixing.
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Handik Widodo General Manager, Gestion de l’hôtel
Dear Shingo,Thank you for choosing favehotel Hyper Square Bandung as your accommodation. Also thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.We also thank you for sharing your feedback about your current stay. We have shared this issue to our team and now we are working on improving our facilities with more controlling to avoid this situation happen again in the future.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. Sincerely yours,Handik WidodoGeneral Manager
3 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 31 août 2023 sur Hotels
2 sur 5
par un voyageur

Schimmel im Bad und Flecken auf Bettzeug

Publié le 26 avr. 2023 sur Hotels
Schwarzer Schimmel überall im Bad, schwarze Flecken auf Bettdecke und Kopfkissen, im Zimmer wurde wohl geraucht. Generell alt, abgenutzt und stark renovierungsbedürftig.
Commentaires de Gestion de l’hôtel
30 avr. 2023 par Handik Widodo General Manager, Gestion de l’hôtel
Dear Pascal,First of all we would like to thank you for choosing favehotel Hyper Square Bandung as your place to stay while in BandungWe have read your detailed review of our hotel and allow me to apologize for the inconvenience caused. We realize that this did not live up to your expectations. All the reviews that you have submitted have been recorded and brought to our hotel's internal meeting so that they can be followed up so that they can be improved. Regarding the cleanliness of the rooms that really need to be improved we will retrain our housekeeping staff so this does not happen again and do it according to the Standards which has been specified We hope to see you again when you return to favehotel Hyper Square Bandung and of course with even better service from us. Best Regards, Handik WidodoGeneral Manager
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 7 janv. 2023 sur Expedia