Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
On arrival we were greeted well and efficiently, however there was not really enough staff to cover everything. Staff were friendly and very helpful . I booked for three nights and expected three full English breakfasts. Unfortunately upon arrival we were informed that there was no chef for Saturday morning while this was disappointing we were assured all would be ok for Sunday and Monday morning . On Sunday there was a full English which was good, however Monday morning chef failed to turn up so it was tea and toast . This was not what I had paid for . The hotel despite been clean and tidy is very tired and needs a considerable sum spending on it to justify its three star rating . While the bedroom was spacious and clean the bathroom was a different matter . Ceiling cracked above the wash basin, shaving light not working , radiator not working . The window was impossible to open as the cords on the sash were snapped and looked like they had been for years . All in all a disappointing stay , despite the friendly and helpful staff .
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Morgana, Gestion de l’hôtel
Thank you for your feedback. I am pleased that you enjoyed your stay with us.Thank you
par un voyageur
Blue Bell
Publié le 5 août 2024 sur HotelsAn elderly Coaching Inn - which, sadly, is starting to show it's age. Staffing levels do not seem to be adequate; there are known problems with the hot water supply and the meal menu was limited. Nevertheless, the room was quiet and comfortable enough and the hotel is very well situated for visiting the coast and numerous local attractions such as Bamburgh Castle. Useful bus services to Berwick, Bambugh and Newcastle.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Morgana, Gestion de l’hôtel
Thank you for your feedback. We have experienced issues with staffing levels over the summer and we only run the Hotel on a very small group. I am pleased that everything was comfortable and peaceful enough for your stay, and that you enjoyed all of the beautiful amenities of Northumberland. Thank you
par un voyageur
Needs a bit of remodeling
Publié le 29 juin 2024 sur HotelsCharming town to stay in for a trip to Bamburgh castle. Old hotel so some quirks to be expected. It was a picturesque view from our hotel room and our beds were comfortable and clean However, toilet didn’t flush reliably and shower was not functioning. Glasses by the kettle were grimy and there were several spiders taking up residence in the bathroom. The food was very good and the women running it was lovely and clearly doing everything herself.
par un voyageur
Publié le 25 juin 2024 sur Expedia
Good hotel, welcome stop on our Northumberland coast path walk
par un voyageur
Publié le 18 juin 2024 sur Expedia
Although the rooms were a little tired the helpfulness of the staff way made up for this. They went above and beyond to be so accommodating. I would definitely stay here again
par un voyageur
Publié le 7 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juin 2024 par Morgana, Gestion de l’hôtel
Thank you very much for your feedback. We do hope you will visit us again.
par un voyageur
Publié le 30 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juin 2024 par Morgana, Gestion de l’hôtel
Thank you very much for your feedback.We do hope we will see you again.
par un voyageur
Publié le 5 mai 2024 sur Expedia
Old-fashioned and characterful. Nice village. Staff seemed overrun one morning.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Morgana, Gestion de l’hôtel
Thank you for your feedback. We are pleased you enjoyed your stay with us, it is a lovely village and all are very welcoming. Mornings can be very busy, depending on how many people are in the hotel....we are understaffed at the minute so we try our very best to give good service. Kind regards Morgana
par un voyageur
Publié le 29 avr. 2024 sur Hotels
The hotel its in excellent location and this time of the year was a nice weather.
The hotel exterior was nice, like ,pub, like the restaurant but our room need alot of upgrades
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Morgana, Gestion de l’hôtel
Good MorningThank you for your feedback, We are pleased you enjoyed your stay with us and appreciate your comments regarding the room, we are working our way through the rooms to get them upgraded and to a better standard.We do hope you will come and see us again.
