Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Hotels
There was crumbs on the floor and hair on the bathroom floor. One of the two queen beds had not been changed. (Hair both kinds) The room smelled of dog even after they sprayed at our request.
Commentaires de Gestion de l’hôtel
26 août 2024 par ss, Gestion de l’hôtel
Dear Karen,Thank you so very much for your feedback!I am so sorry that this stay did not meet your expectations.We see that you left us a 4 on the survey. Housekeeping is always available during your stay, and you can request it at the front desk.I would like to personally apologize if any staff lacked in the communication of this.Again, I sincerely apologize for any inconvenience. I appreciate the time you took to fill in this survey and we look into making those changes right away.We hope for an opportunity to properly host you in the future.Sincerely,Sam JefferiesCountry Inn & Suites by Radisson, Big Rapids, MI
par un voyageur
Publié le 23 août 2024 sur Expedia
Staff was very pleasant 😊
Commentaires de Gestion de l’hôtel
26 août 2024 par ss, Gestion de l’hôtel
Dear NatashaThank you so very much for your kind feedback!We are so happy that you enjoyed your stay with us.I hope you have a wonderful rest of you summer and if you are ever in in the area, we would love to see you again!Sincerely,Sam JefferiesCountry Inn & Suites by Radisson, Big Rapids, MI
par un voyageur de Battle Creek
Publié le 20 août 2024 sur Expedia
Free cookies and breakfast were very good. Would stay here again. Close to restaurants and shopping.
Commentaires de Gestion de l’hôtel
20 août 2024 par ss, Gestion de l’hôtel
Dear John,Thank you so very much for your kind feedback!We are so happy that you enjoyed your stay with us.I hope you have a wonderful rest of you summer and if you are ever in in the area, we would love to see you again!Sincerely,Sam JefferiesCountry Inn & Suites by Radisson, Big Rapids, MI
par un voyageur
Publié le 20 août 2024 sur Expedia
Great desk staff
Commentaires de Gestion de l’hôtel
20 août 2024 par ss, Gestion de l’hôtel
Dear JohnThank you so very much for your kind feedback!We are so happy that you enjoyed your stay with us.I hope you have a wonderful rest of you summer and if you are ever in in the area, we would love to see you again!Sincerely,Sam JefferiesCountry Inn & Suites by Radisson, Big Rapids, MI
par un voyageur
Publié le 19 août 2024 sur Expedia
The mattress is very comfortable. The room smells clean. I have a good night sleep. Breakfast is great. There are various foods. Waffle making machine is a great option. Coffee tastes fresh. There’s one thing that I don’t like is the carpet on the stairs. It needs to be cleaned.
Commentaires de Gestion de l’hôtel
19 août 2024 par ss, Gestion de l’hôtel
Dear John,Thank you so very much for your kind feedback!We are so happy that you enjoyed your stay with us.I hope you have a wonderful rest of you summer and if you are ever in in the area, we would love to see you again!Sincerely,Sam JefferiesCountry Inn & Suites by Radisson, Big Rapids, MI
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par ss, Gestion de l’hôtel
Dear Thomas,Thank you so very much for your kind feedback!We are so happy that you enjoyed your stay with us.I hope you have a wonderful rest of you summer and if you are ever in in the area, we would love to see you again!Sincerely,Sam JefferiesCountry Inn & Suites by Radisson, Big Rapids, MI
par un voyageur
Nice weekend stay while visiting family. Clean, qu
Publié le 12 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
15 août 2024 par ss, Gestion de l’hôtel
Dear Linda,Thank you so very much for your kind feedback!We are so happy that you enjoyed your stay with us.I hope you have a wonderful rest of you summer and if you are ever in in the area, we would love to see you again!Sincerely,Sam JefferiesCountry Inn & Suites by Radisson, Big Rapids, MI
par un voyageur
Publié le 6 août 2024 sur Hotels
My original room had a pretty strong smell & a broken a/c. The assistant manager really took care of me; swapped me to a better room, double checked that everything was going okay. The room was clean & up to standard. It was a much needed rest during my 2 month employment at a nearby fine arts camp.
Commentaires de Gestion de l’hôtel
7 août 2024 par ss, Gestion de l’hôtel
Dear Holly,Thank you so very much for your kind feedback!We are so happy that you enjoyed your stay with us.I hope you have a wonderful rest of you summer and if you are ever in in the area, we would love to see you again!Sincerely,Sam JefferiesCountry Inn & Suites by Radisson, Big Rapids, MI
par un voyageur
Publié le 5 août 2024 sur Hotels
The bathroom smelled of mildew. There was only one remote control but 2 TVs Room in general was worn down.
Front desk person was an amazing!
Commentaires de Gestion de l’hôtel
5 août 2024 par ss, Gestion de l’hôtel
Dear Maureen,I'm terribly sorry about the smell you experienced. I will have housekeeping take measures to get that room cleaned properly. Again, I apologize for the inconvenience. We hope to better host you in the future.
par un voyageur
Bed bugs
Publié le 4 août 2024 sur HotelsFound three bed bugs crawling on the bed the morning of our check out.
Commentaires de Gestion de l’hôtel
5 août 2024 par ss, Gestion de l’hôtel
Dear Kierra,We are so sorry that this stay was not comfortable. We just had the hotel pest controlled. I will make sure that the room is properly serviced. Again, my apologies for the inconvenience.
