Note fondée sur 312 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juill. 2024 sur Hotels
L’ascenseur ne fonctionnait pas …
Commentaires de Gestion de l’hôtel
8 juill. 2024 par GM, Gestion de l’hôtel
Dear Jihan,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager
par un voyageur
Excellent rapport qualité-prix
Publié le 16 oct. 2016 sur HotelsExcellent rapport qualité-prix. Difficile à trouver de l'extérieur, car enseigne très discrète. Personnel accueillant et généreux. Après le check-out, j'ai pu laisser mes valises pour deux heures sous surveillance sans coût supplémentaire.
Commentaires de Gestion de l’hôtel
21 oct. 2016 par General Manager, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to post a review. I hope you enjoyed staying with us and I am looking forward to welcome you again soon.
Kind Regards,
Flori Carp
Cluster General Manager
par un voyageur
It served its purpose
Publié le 2 oct. 2024 sur HotelsThe staff was okay and the property itself could use some upgrade with regards to the appliances. The front reception was not sticking to its posted operating hours. They closed earlier without notice. The baby cot was old and in bad condition.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par GM, Gestion de l’hôtel
Dear Idu,Thank you for taking the time to post a review. Thank you for bringing these issues to my attention, I have addressed them with the relevant departments.Kind Regards,Flori CarpCluster General Manager
par un voyageur
Wouldn’t rush back
Publié le 26 sept. 2024 sur HotelsExcellent value for money and quality accommodation. One downside was the water supply was so unbearably hot I could shower (had to use bath instead so could mix cold tap). Be warned that maintenance staff will walk in to your room unannounced and for this reason I probably wouldn’t go back, was really unnerving as this happened on more than 1 occasion
Commentaires de Gestion de l’hôtel
27 sept. 2024 par GM, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to post a review. I am really sorry about the issues you have encountered during your stay. I have passed your comments to the relevant department and further training will take place.Kind Regards,Flori CarpCluster General Manager
par un voyageur
Great location, comfortable and huge
Publié le 23 sept. 2024 sur HotelsHuge and well located apartment. So comfortable could have happily stayed for weeks!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par GM, Gestion de l’hôtel
Dear Simon,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to give us your feedback. I am delighted that you have enjoyed staying with us and for scoring us top marks for your stay. I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager
par un voyageur
Publié le 13 sept. 2024 sur Hotels
An excellent location to use as a base to visit the city and the surrounding areas.
The apartment was well presented and it is located within easy walking distance to the local restaurants. The secure bookable parking was very convenient.
The staff were very welcoming and did everything to ensure we had an enjoyable stay.
We will definitely use the services apartments again in the near future when visiting Birmingham.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM, Gestion de l’hôtel
Dear Neville,Thank you for taking the time to give us your feedback. I am delighted that you have enjoyed staying with us and for scoring us top marks for your stay. I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par GM, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager
par un voyageur
Below average stay.
Publié le 28 août 2024 sur HotelsRented 2 apartments for 3 nights. Receptionist not very welcoming. Place was tired and worn. No air con, windows could only be partially opened. Bed was uncomfortable and bathroom not very clean. Only saving grace is location was not too far from China Town and walking distance to Bull ring.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par GM, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to post a review. I am really sorry that we have let you down this time, I have passed your comments to the relevant departments and further training will take place. Please accept my apologies for the inconvenience caused.Kind Regards,Flori CarpCluster General Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
Great place to stay, apartments were comfy and clean - would stay again
Commentaires de Gestion de l’hôtel
2 sept. 2024 par GM, Gestion de l’hôtel
Dear Betsy,Thank you for taking the time to post a review. I am glad that you have enjoyed staying with us and I am looking forward to welcome you again soon.Kind Regards,Flori CarpCluster General Manager
