Note fondée sur 193 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2023 sur Hotels
Very good location, nice rooftop and very good breakfast.
Whilst the room are in excellent condition, it is very small. The bathroom doesn’t allow much privacy and the sink is in the corridor.
When arranging for a transportation I would have appreciated not get get charged for waiting time. Providing flight details as per their request should have been enough for anticipation.
Commentaires de Gestion de l’hôtel
3 août 2023 par Reservations coordinator., Gestion de l’hôtel
Hello!We are very happy that you enjoyed our spaces, breakfast and our surroundings.Thank you very much for letting us know your perception regarding the size of the room and your dissatisfaction with the layout of it, we would have liked to know this feeling and react with any changes or options that the hotel has in Upgrade as our main goal is the welfare of all our guests and positive experiences in each stay, regarding transportation generally the driver must have waiting time because although the flight has landed is a variable delay in immigration and baggage collection, however, we will follow up accordingly.We look forward to your return to Bogota and hope you give us a new opportunity to change a little the perception according to what you let us know in this experience. We remain attentive to your valuable comments.
par un voyageur
Publié le 26 août 2024 sur Hotels
Excelente hotel, sobre una gran atención por parte del Staff, el único inconveniente fue la cama ya vieja los resortes ya se sentían y ruidosa la cama. El desayuno con muy pocas opciones.
Commentaires de Gestion de l’hôtel
28 août 2024 par Reservations coordinator., Gestion de l’hôtel
¡Hello Jose!Thank you for your comment and for your kind words about our staff! We are sorry to hear that the bed and breakfast did not meet your expectations, we are working as a team to improve the comfort of our guests and we also tell you that the breakfast is made by the restaurant which is outsourced so we will let them know about your feedback and we will take it into account to improve. We look forward to the opportunity to welcome you back and provide you with a better experience.
par un voyageur
Publié le 22 août 2024 sur Expedia
Great location, parking nearby, pretty cute boutique hotel! Rooms are very small but extra clean and cozy! I’d definitely stay again solo or w/partner.
Commentaires de Gestion de l’hôtel
22 août 2024 par Reservations Coordinator, Gestion de l’hôtel
¡Odette!Thank you for sharing your experience with us. We're glad to hear that you appreciated the hotel's great location and the convenience of nearby parking. It's great that you liked the boutique style of the hotel and that you found our rooms clean and cozy, although we understand that they may seem small to some. We appreciate your kind words and your willingness to return, either alone or as a couple. Your satisfaction is very important to us, and we look forward to welcoming you back in the future. If you have any suggestions or special needs for your next stay, please do not hesitate to let us know.
par un voyageur de Lodi
Publié le 20 août 2024 sur Expedia
Hotel nella zona dei ristoranti, area piacevole e sicura. Camera silenziosa, non molto ampia ma confortevole. Purtroppo per lavori in corso non è stato possibile accedere al ristorante bar sul tetto. La colazione è a la carte in una caffetteria di fronte all'hotel. Personale cortese e disponibile
Commentaires de Gestion de l’hôtel
21 août 2024 par Reservations Coordinator, Gestion de l’hôtel
Thank you for taking the time to leave your review and for choosing our hotel for your stay in Bogota.We are glad to hear that you found our location in the restaurant area pleasant and safe, as well as that the room was quiet and comfortable. We greatly appreciate that you noted the positive aspects of your experience with us.We sincerely regret that the ongoing construction work prevented access to our restaurant and rooftop bar during your visit. We are working hard to complete the improvements and provide an even better experience for our guests. Please note that we have the other restaurant and bar open on the second floor of the hotel.We are glad that the breakfast in the cafeteria in front of the hotel has been to your liking also we are already providing breakfast inside the hotel, so that on a next occasion you want to return to provide a full service.We are pleased to hear that you found our staff courteous and helpful. We pride ourselves on providing friendly and efficient service, and your words reinforce our commitment to continuous improvement.We appreciate your understanding and kind comments, and look forward to the opportunity to welcome you back in the future when our facilities are fully operational for you to enjoy all of our services.
par un voyageur
Publié le 19 août 2024 sur Hotels
Wonderful hotel! We stayed one night and can’t wait to come back. The room Was so clean and efficient yet cozy and so comfortable….we didn’t want to leave! Breakfast was delicious. Amazing restaurants in the neighborhood!
Commentaires de Gestion de l’hôtel
20 août 2024 par Reservations coordinator, Gestion de l’hôtel
¡Hello Mary!Thank you so much for your kind words! We are very happy to hear that your stay at our hotel was so satisfactory. It is a pleasure for us to know that you found the room clean, efficient and comfortable, and that the breakfast left a positive impression on you.We strive to provide a high quality experience and are glad to hear that you enjoyed the dining options in the neighborhood. Our location is designed to provide access to a variety of excellent restaurants and attractions, so it's great that you had the opportunity to explore what the area has to offer.We are delighted that you want to return and hope to see you again very soon. If there is anything specific you would like to experience on your next visit or any suggestions you have, please don't hesitate to let us know - thanks again for choosing us and for sharing your experience!
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Reservations coordinator., Gestion de l’hôtel
¡Hello Raul!Thank you so much for your perfect 5 out of 5 rating! We are very happy to hear that your stay at Coco was so satisfying. Although you did not leave a review, we want to express our sincere appreciation for the recognition.At Coco, we strive to provide an exceptional experience for each of our guests, and it is very gratifying to know that we were able to meet your expectations. We greatly value your feedback, as it helps us to continue to improve and ensure that each stay is memorable.If there is anything specific that you liked during your visit, or if you have suggestions on how we could improve further, we would love to hear from you in the future. We are committed to providing high quality service and keeping our standards at the highest level.We look forward to welcoming you back to Coco on your next visit to Bogota. If you need any local recommendations or additional assistance on your next stay, please do not hesitate to contact us.Thanks again for your excellent rating and for choosing us!
par un voyageur de Barranquilla
Publié le 16 août 2024 sur Expedia
Nice and well located.
Commentaires de Gestion de l’hôtel
18 août 2024 par Reservations coordinator., Gestion de l’hôtel
¡Hello Jose!Thank you so much for your perfect 5 out of 5 rating! We are very happy to hear that your stay at Coco was so satisfying. Although you did not leave a review, we want to express our sincere appreciation for the recognition.At Coco, we strive to provide an exceptional experience for each of our guests, and it is very gratifying to know that we were able to meet your expectations. We greatly value your feedback, as it helps us to continue to improve and ensure that each stay is memorable.If there is anything specific that you liked during your visit, or if you have suggestions on how we could improve further, we would love to hear from you in the future. We are committed to providing high quality service and keeping our standards at the highest level.We look forward to welcoming you back to Coco on your next visit to Bogota. If you need any local recommendations or additional assistance on your next stay, please do not hesitate to contact us.Thanks again for your excellent rating and for choosing us!
par un voyageur
Publié le 16 août 2024 sur Expedia
Beautiful and chic property next to many amazing restaurants and beautiful cafes. Close to a pharmacy, grocery store and public parking place. Generally pretty quiet area. Some traffic noises but to be expected in a big city. Comes with a breakfast in a beautiful cafe across the street. Staff are friendly and very accommodating to our request such as spa services and transportation. 10 out of 10 recommend.
Commentaires de Gestion de l’hôtel
16 août 2024 par Reservations Coordinator, Gestion de l’hôtel
¡Hello Jesse!Thank you so much for sharing your very detailed and positive experience about your stay with us! We are pleased to hear that you found our property beautiful and elegant, and that our location proved convenient to enjoy nearby restaurants, cafes, pharmacy, grocery store and public parking. It is a pleasure to read that the area was quiet and that you were able to enjoy the convenience of being in a great city.We especially appreciate that you highlighted the breakfast at the coffee shop across the street. Please note that we are now offering breakfast inside the hotel.We are glad to hear that the staff was friendly and attentive to your requests, including the spa and transportation services. Our team strives to provide exceptional service and your appreciation means a great deal to us.Your feedback is invaluable and motivates us to continue to provide the best service possible. If you have the opportunity to return in the future, we would be delighted to welcome you back and do our best to make your next stay as satisfying as possible.
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Reservations Coordinator, Gestion de l’hôtel
Hello Kevin,Thank you so much for the perfect rating! We are glad to hear that you enjoyed your stay with us and that all the staff went out of their way to make you feel comfortable at the hotel. We hope to have the pleasure of welcoming you again soon at Coco.
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Reservations coordinator, Gestion de l’hôtel
Hello Fernando, Thank you for sharing your experience with us and for your honesty. We deeply regret that your stay did not live up to your expectations and that you had such an unsatisfactory experience.We would like to sincerely apologize for any inconvenience you experienced during your visit. We understand that a rating of 2/10 indicates that there were significant aspects that did not meet your expectations. We would like to know more details about the specific issues you encountered, as this will allow us to address the issues more effectively and make the necessary improvements to prevent similar situations from occurring in the future.We are working to resolve these issues and to ensure that our future guests enjoy a much more satisfying experience.We appreciate your understanding and look forward to the opportunity to make amends for your experience on a future stay. Thank you again for your comments, and we regret that we were unable to meet your expectations this time.
