Ratings based on 938 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.7 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 13, 2024 on Hotels
Comment from Hotel Management
Aug. 15, 2024 by Manager, Hotel Management
Hello OLIVER,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.
by A traveller
Posted Aug. 10, 2024 on Hotels
Comment from Hotel Management
Aug. 14, 2024 by Manager, Hotel Management
Hello Jose, We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly so we can address any concerns you may have.
by A traveller
Posted Jul. 30, 2024 on Hotels
Comment from Hotel Management
Aug. 1, 2024 by Manager, Hotel Management
Hello David, We appreciate you choosing our hotel for your stay. We hope you had a comfortable visit and we look forward to welcoming you back.
by A traveller
Posted Jul. 28, 2024 on Expedia
The atmospheric environment
Comment from Hotel Management
Jul. 29, 2024 by Management, Hotel Management
Dear Roderick,Thank you for your wonderful review on Expedia and for awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you enjoyed the atmospheric environment of our hotel. Your feedback is highly valued and will be shared with our entire team to motivate them to continue providing exceptional service. We look forward to welcoming you back to our hotel in the near future.Management
by A traveller
Posted Jul. 22, 2024 on Expedia
Best customer service
Comment from Hotel Management
Jul. 24, 2024 by Manager, Hotel Management
Hello Sylfane,We are delighted to hear that you had a positive experience with our customer service. Our team works hard to ensure all guests feel well taken care of during their stay. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly.
by A traveller
Somewhat Disappointing
Posted Jul. 14, 2024 on HotelsWe were disappointed this time. My wife requires a cane for stability so we have a handicapped placard. We then park on the side where the handicapped spaces are. But there was always a bicycle in the way. Federal law states that the area from the parking space to the door must be clear of obstacles. We told the 'Video Clerk' when we checked in and said he would contact someone. He may have but even when we checked out the bicycle was still in the same spot we reported the day before. We may need to rethink of where we stay in Bonita Springs if lack of this type of detail continues.
Comment from Hotel Management
Jul. 16, 2024 by Manager, Hotel Management
Hello George, I'm sorry to hear about your recent experience at our hotel. We appreciate you bringing this matter to our attention, and I will ensure that our team reviews our parking areas for any obstacles. Your feedback is valuable to us as we strive to improve our services. Your comfort and safety are our top priorities, and we take your concerns seriously. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
by A traveller
Posted Jul. 12, 2024 on Hotels
Comment from Hotel Management
Jul. 12, 2024 by Manager, Hotel Management
Hello valeria,We are delighted to hear you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us.
by A traveller
Posted Jul. 7, 2024 on Hotels
This is the first time since pre-covid that we took a trip to Bonita Springs. We couldn't ask for anything better. We were really impressed with the staff, the easy check in & check out, and everything about the hotel.
Comment from Hotel Management
Jul. 9, 2024 by Manager, Hotel Management
Hello George,We are pleased to hear that you enjoyed your recent stay with us in Bonita Springs! Our team works hard to ensure a smooth check-in and check-out process for all our guests. It's wonderful to know that you found everything about the hotel impressive. We hope to welcome you back again in the future for another memorable stay.
by A traveller
Posted Jul. 6, 2024 on Hotels
Comment from Hotel Management
Jul. 9, 2024 by Manager, Hotel Management
Dear Guest,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area
by A traveller
Posted Jul. 6, 2024 on Expedia
Clean, quite and comfortable facility.
Comment from Hotel Management
Jul. 6, 2024 by Manager, Hotel Management
Hello Liliana,We are glad to hear that you found our hotel clean, quiet, and comfortable during your stay. We strive to provide a peaceful and relaxing environment for all our guests. Thank you for sharing your feedback with us.
