Note fondée sur 39 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Amazing
Publié le 19 déc. 2024 sur HomeAwayVery easy check in and out had everything we needed!
Commentaires de Gestion de l’hôtel
19 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your kind feedback! We're thrilled to hear that the check-in and check-out process was smooth and that you had everything you needed. We hope to welcome you back soon!
par un voyageur
Great property and great stay
Publié le 3 déc. 2024 sur HomeAwaySimply put: Great property, great owner/management, and great stay.
Commentaires de Gestion de l’hôtel
4 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your kind words! We hope to welcome you back again soon!
par un voyageur
Relaxing Oasis
Publié le 18 nov. 2024 sur HomeAwayThe House was very nice and the beds were so comfy. The outside deck was relaxing and provided a wonderful view. We had a minor hiccup with the plumbing but nothing that ruined our stay. The couches will need to be replaced soon as they are a bit worn out and I believe the house needs a good deep cleaning
but overall I would definitely stay again. The
ladies in my group had a wonderful time! Communication was grrat!👍
Commentaires de Gestion de l’hôtel
4 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and feedback. We hope to see you again soon!
par un voyageur
Weekend wedding
Publié le 10 nov. 2024 sur HomeAwayWe stayed for a family wedding at The Preserve. Everything at the house was nice. Enjoyed our stay.
Commentaires de Gestion de l’hôtel
10 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Kathy for your review! We're so glad to hear that you enjoyed your stay while attending the family wedding at The Preserve. It’s great to know everything at the house met your expectations. We’d love to welcome you back anytime!
par un voyageur
Great Stay
Publié le 1 nov. 2024 sur HomeAwayWe really enjoyed our stay at Chateau Relaxo. Very comfortable home with everything we needed. Also enjoyed seeing the deer on our morning walks around the neighborhood.
Commentaires de Gestion de l’hôtel
1 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Melissa for your lovely review! We're so glad you enjoyed your stay at Chateau Relaxo and found it comfortable and well-equipped. It sounds like those morning walks with the deer added a special touch to your experience! We’d love to welcome you back for another relaxing getaway!
par un voyageur de Houston, TX
Weekend Away
Publié le 29 oct. 2024 sur HomeAwayEnjoyed our stay. House was adorable, clean, and had everything we needed. Would definitely stay here again.
par un voyageur
Perfect family getaway
Publié le 19 oct. 2024 sur HomeAwayProperty was very comfortable and inviting. We had a lovely family getaway visiting Jacobs Well and Blue Hole. Kitchen was wonderfully stocked, even includes a crockpot and toaster oven. Lots of good amenities in the bathroom, lots of extra hooks to hang towels, etc. Most vacation rentals skimp on those things, but we found abundant space. The house binder had great recommendations for places to eat and hiking trails so it made our planning very easy. Barbecue grill was great, back deck is wonderful first thing in the morning. You can see the sunrise come up and it was a lovely way to drink your coffee.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your kind words! We hope to welcome you back again soon!
par un voyageur
Girlies Getaway
Publié le 25 août 2024 sur HomeAwaySuch a cute place! Decor was warm and inviting. Close to several small quaint towns. Great place to stay!
par un voyageur
Canyon Lake Getaway
Publié le 18 août 2024 sur HomeAwayThe location of this home is great and it has a fabulous patio. It’s conveniently located near the horseshoe and a straight shot to Gruene. These are definitely pros. As for the cons, they are dog-friendly but don’t have a fenced yard. I did not have a good experience with the management company who texted to inform me that I owed an additional $200 to have our two yorkies stay with us (I was then billed $220). On top of this, they have a serious ant problem. Within an hour of unpacking, they were all over the kitchen and in our food. They were also in the bedrooms and I woke several times to find one crawling on me in bed. We stayed in the same house last year and it was very clean. This time, it was lacking. Wet linens were left in the washer and our sheets were not clean. The kitchen is not fully stocked and many of the dishes were dirty. For as much as we paid to stay there, I expected much more. We will look elsewhere next year.
Commentaires de Gestion de l’hôtel
22 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback. We're glad you enjoyed the location and patio, but we're truly sorry to hear about the issues you encountered during your stay. Your experience with the cleanliness, ant problem, and additional pet fee is certainly not the standard we strive for, and we apologize for the inconvenience it caused.
If we have the opportunity to host you again, please do let us know of any issues you encounter and we will be happy to address them during your stay. That's what we're here for!
We take your concerns very seriously and will address these matters with our team to ensure they are resolved. We understand how important it is to feel comfortable and welcome, especially when traveling with pets, and we're disappointed we didn't meet your expectations this time.
We appreciate your previous stay and regret that this visit didn't match that experience. Your feedback is invaluable, and we'll use it to make the necessary improvements. We hope you’ll consider giving us another chance in the future.
par un voyageur
College Graduation and Birthday Celebrations
Publié le 8 août 2024 sur HomeAwayThe perfect place to stay that is close to San Marcos and Gruene where there is lots see and do. This home is very nice and clean. We really liked the back patio deck for outdoor seating. We even brought our furr babies with us to join in on the family fun.
