Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A Smelley Vacation Nightmare
Publié le 15 nov. 2024 sur HomeAwayMy family arrived on Friday and found the house to be quite beautiful. However, when it was time to retire for the night, none of the televisions were working due to a network issue. I promptly emailed the property manager to inform him of the situation. On Saturday morning, as my family began preparing for the day, we discovered that the upstairs bathrooms were flooding, which affected the downstairs bathrooms. I reached out to the property manager, who assured me that a maintenance technician would be dispatched to address both the plumbing and television issues. The technician arrived after 5 PM, resolved the network problem with the tv's, but informed me that the plumbing issue could not be fixed immediately and that he would need to contact a plumber. then i received a text stating that the work order was completed. I replied, clarifying that the plumbing issue remained unresolved as the tech had stated the need for further assistance. The property manager responded, stating he would follow up with the technician to ensure a prompt resolution. I awaited further communication from the property manager, but received no response. When I called the office, it was closed, Next day I was informed that a plumber will be out, he came and wasn't able to do the job because he couldn't get the property manager and left the house riped of sh!t! coming up from the showers and the issue was never resolved and was only offered 1 day refund bad vacation don't rent bad property mgmt!
par un voyageur
Large house in Davenport, FL
Publié le 5 nov. 2024 sur HomeAwayVery nice home. It is equipped with all silverware, utensils and cookware. Be aware that there is not so much as a grain of salt in the home so bring and any of those items as well as kitchen garbage bags etc. There was no hot water at the kitchen sink but assume that has been rectified by now.
par un voyageur
Bugs and Lies
Publié le 16 oct. 2024 sur HomeAwayThe house had a horrible ant problem. The ants started in the bathrooms, and then as soon as we unpacked, they appeared all over the kitchen.
The ants went into the food in the pantry. We reached out immediately and told them they would send someone, and no one came.
Trying to go to the clubhouse and pool to order lunch, "The property address was on a DO Not ALLOW access" to pool. We called the booking number and they told us to use a different address. An address we were not staying at. This did not fly, with the front desk denying us access again.
We messaged the rental company that we were leaving early and had no desire to stay there. I asked for a pro-rated discount, and they said, "No, we offered bug control" That was the compromise. Awful treatment as we were coming bc we were displaced from a hurricane.
Please don't use this company.
par un voyageur
Not at all luxurious, way over due a deep clean
Publié le 5 oct. 2024 sur HomeAwaywe feel the condition of the property is disgusting and feel that the property is long overdue a very deep clean. (Photos forwarded to host for evidence) By this I mean there are stains on walls, some in toilets which obviously gets you thinking what stains these could be. There is layers of dust everywhere, the skirting boards have not been cleansed in a very long time, the extract in the kitchen just blows into the ceiling and there’s horrible residue on the ceiling and the light next to it. The vent grilles are full of dust/cobwebs and the lights in the property are thick with dust in the hall. There are fake plants scattered around the property absolutely disgusting and cover in thick dust and haven’t seen a duster in a long time and then the blind in the kitchen is thick with grime and is actually sticky to touch.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for choosing Wonder Vacation Homes, we are sorry to hear that you had issues during your stay, your feedback has been shared with the management to take appropriate actions so future guests can be more comfortable.
par un voyageur
Overall good nice but very poor management and a lot of issues
Publié le 30 sept. 2024 sur HomeAwayThe house was nice overall. We had no issues with cleanliness or comfort. There were plenty of rooms for all. Although the room we stayed in the mattress did not feel high end.
The main issue we experienced on this trip was that we lost power and had to switch over to a new house mid stay. This was not due to a power outage. This was only affecting this home, which seemed pretty odd to us.
The management company did not communicate with us very well, and the power ended up coming back on AFTER we switched homes. This took us several hours, we lost food because it went bad and cut into our precious vacation time.
It was such a headache! Although the new house was nice and accommodating moving home mid stay was not ideal and not something you should have to do on a vacation.
We also had issues first accessing the clubhouse, being denied access because of something the home owner needed to address. We got in contact with them and they provided a new address to use at the clubhouse, but again it was another headache. Loading everyone up and then not being able to get in until we called the management company.
Tons of light switches did not work. No instructions on basic things like what/where to take trash, how to even find things like the trash or the community center.
I would probably stay again at this house if the management company was different.
par un voyageur
Terrible management by Wonder Homes
Publié le 11 sept. 2024 sur HomeAwayThe property suited our needs perfectly, but we had problems dealing with the management. On day 1, we reported that the only lamp in one of the bedrooms was broken. It was never repaired/replaced. On day 2, we discovered that we had 7 forks in house that sleeps 14. We reported it and the response asked if we wanted it addressed immediately or after we left. Really? On the day we left, we still had no forks. While at the airport for our flight home, we were notified that it would be another 6 days. Unacceptable! We had a party house next door. The music blasted until 3 AM. Wonder Homes provided a phone number and email address for reporting noise to an overnight patrol - both were invalid. We were instructed that upon checkout, we were to dispose of trash in a community dumpster. There was no indication where to find the dumpster. There was no reply to the 2 voicemails and 3 emails we sent. It is unfortunate that the owner of such a nice property has to deal with such poor management.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback with us. We're delighted to hear that the property suited your needs perfectly. We sincerely apologize for the inconveniences you experienced during your stay.
Regarding the issues with the lamp and the shortage of utensils, we deeply regret that these were not addressed promptly. Ensuring our guests have a comfortable and well-equipped environment is a top priority, and we will take immediate steps to prevent such oversights in the future.
We understand that external disturbances, such as noise from neighboring properties, can impact your stay. While we do our best to ensure a peaceful environment, some factors are unfortunately beyond our control. However, we will communicate your concerns to the appropriate parties to help improve the experience for future guests.
We also apologize for any confusion regarding the trash disposal and the difficulty in reaching us. Your feedback is invaluable, and we will work diligently to enhance our communication and support services.
Thank you once again for your comments. We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.
Warm regards,
Wonder Vacation Homes Team
par un voyageur
Great cousins getaway
Publié le 2 sept. 2024 sur HomeAwayThe house was big with enough bedroom ans bathrooms for our group of 8 but could hold up to 14. It was clean with just minor cosmetic upgrades that need ro be made due to wear and tear. The only thing that became a little annoying was getting in the gate the gate QR scan did nit work had to call the gate each time ro open.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for choosing Wonder Vacation Homes, I am glad you had a good time. I will check with the gate since it is managed by the guards on site and that is a third party company, but it should have worked. Did you by any chance use the smaller gates on the side of the resort? If so, then this for the owners
par un voyageur
Nice house, a few problems
Publié le 28 juill. 2024 sur HomeAwayUnfortunately we had a few problems that soured the experience: we (9 of us) turned up to the Oasis club to enjoy a swim/gym only to be refused entrance at the door (which was very embarrassing). The staff informed us it was due to unpaid bills by the owners. The second problem was coming home after a long day at the theme parks to a very hot house with no power (all other properties on the street had power? Possibly more unpaid bills?): this resulted in $200 of food we had to throw away in the refrigerator!
To the credit of “wonder vacations management” After a few frantic phone calls both these issues were rectified quickly, which I commend them for.
The house itself is a good size and easily accommodated 9 guests. Suggestions for improvements: larger towels in darker colours, more patio chairs. You may also have an ant issue in the refrigerator?
Commentaires de Gestion de l’hôtel
29 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for choosing Wonder Vacation Homes, it was a pleasure hosting you. I am glad to hear you had a good time over all, I am sorry that the power issue happened during your stay and it was taken care of immediately. I genuinely apologize that you had this loss of power and we are thankful for your patience. Dark colors can bleed color hence we provide white towels which has no chance to color bleed. Also the patio chairs recommendation will be sent to the owner and pest control will be done for ants issue. Thank you for bringing everything to our attention so we can make sure our all our future guests are comfortable. Hope to host you again soon.
par un voyageur
Great getaway place
Publié le 9 juill. 2024 sur HomeAwayThe place was great, pool may needed some attention before we arrived but the heated portion was taken care of after management was told. Communication was daily and the area was nice and safe feeling.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for choosing Wonder Vacation Homes, we are glad you had a good time and look forward to make your stay even better next time.
par un voyageur
Girl's Weekend
Publié le 19 juin 2024 sur HomeAwayThis house was just perfect for our group! Communication was great. And beautifully decorated. The power went out and the response was quick and efficient. The only issue was that there is a bush covering the address on the house, so it was a little tricky to find and the gate codes could be a little finicky, but overall a great stay! I would recommend to anyone!
Commentaires de Gestion de l’hôtel
20 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your excellent review! We would absolutely love to host you again in the future Ann! Kind regards, your team at Wonder Vacations Homes.
