Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Decorated nice but not being cleaned well
Publié le 24 mars 2024 sur HomeAwayThe cleanliness needs to be worked on and needs to be sprayed for bugs. From thr moment we stepped in we found multiple bugs. Some dead and some living. The ones that were dead should have been gotten if it were cleaned properly. The floor needs to be cleaned ot swept. I walked around with sock only and could see and feel thr dirt on my socks. There was hair in the sink. The vent in the living room has some type of bug hanging from it. Decorated nice but not being cleaned well.
par un voyageur
Not what we expected
Publié le 4 avr. 2023 sur HomeAwayBeds need to be changed, they are old and not comfortable for a more than one day stay, including the living room sofa.
The washer and dryer are too old, the dryer doesn’t dry.
The shoe rack at the entrance is broken, you can’t use it. Bathroom rugs need to be washed they were dirty.
Overall everything in the property is old and needs to be renewed or maintained. No scissors in the kitchen, not enough cups, bathrooms sink is clogged you had to wait for the water to disappear, sofa bed was not even usable, the mattress was extremely old.
In all of our experience using Vrbo, this time we were not satisfied, but at least we had a place to stay and the location was great!
Commentaires de Gestion de l’hôtel
3 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Fabs, we are glad you enjoyed the location. We appreciate you letting us know there is room for improvement, and we passed your feedback along to our local manager so these items can be addressed. We hope we can host you again.
par un voyageur
Over all good stay.
Publié le 21 mars 2023 sur HomeAwayWe liked our stay. This place advertised close to Lego Land but it is not.
We loved the pool. This place needs more blankets for pullout(that is very hard the mattress is old). It also needs a top sheet And
Toilet seat is broken
Commentaires de Gestion de l’hôtel
3 août 2023 par VrboOwner, Gestion de l’hôtel
Robin, thank you for taking the time to share your experience with us. We're pleased that you had an overall good stay but we apologize for the areas you thought could be improved upon. We shared your feedback with the local manager who assured us that the toilet has been addressed and housekeeping has been informed to leave extra sheets and blankets for the pullout. We enjoyed having you as our guest and we hope to host you again.
par un voyageur
Review
Publié le 18 mars 2023 sur HomeAwayThere is renovations going on and no security as the gates were always open. Also no resteraunt or bar on the property. No one was there to check you in.
Commentaires de Gestion de l’hôtel
3 août 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Condo Review
Publié le 3 mars 2023 sur HomeAwayThe furniture was terrible. The sofa and love sofa were sunken, dirty and very uncomfortable. The coffee table was rickety and unstable. We had to buy a lightbulb was brighter visibility for the one lamp in the living room. The beds were comfortable. The kitchen was fully equipped.
Commentaires de Gestion de l’hôtel
3 août 2023 par VrboOwner, Gestion de l’hôtel
Marsha, we are sorry to hear the furniture in the home did not meet your expectations. We have passed your review to our local staff to check the sofa and coffee table. We are glad you found the beds comfortable and the kitchen well equipped. We hope we can have another chance to host you for a much better stay.
par un voyageur
Clean property. Surrounding property infrastructure not that great, but commensurate with price.
Publié le 15 oct. 2022 sur HomeAwayGood communication, easy access.
par un voyageur
Visiting Dad
Publié le 28 juill. 2022 sur HomeAwayIt was nice, it needs more kitchen items such as baking sheets
par un voyageur
Terrible Comminication
Publié le 24 avr. 2022 sur HomeAwayAttempted to communicate with the property owner and got no response. The security guard at the gate could not see and would not let us in and the code to enter was 8 digits and the code was only the first 4 digits which cost me an my family 25 minutes of trial and error to get into the property. Would never stay again the process was awefull in comparison to the property.
par un voyageur
Love the property but need better cleanimg
Publié le 13 avr. 2022 sur HomeAwayLove this property very nice great space in every bed room but need to be more cleaner the rugs in the living room was so full of DOG hairS and was reported to property manager by text to the number they gave me and no came by to clean at all, it was there from April 4 to 10 and my grandchildren got sick with allergies and no one at all came to clean it, for all the money paid it need tp be better Maintence and the sofas need to be changed or shampooed and clean them.
Pastor Moses Alicea and family
Commentaires de Gestion de l’hôtel
3 août 2023 par VrboOwner, Gestion de l’hôtel
Thanks for staying with us, Moses. We are glad that you enjoyed your visit though we are sorry for any delays in service. We apologize if the cleanliness of the home left something to be desired, and we will follow up with our housekeeping team to see that future cleans are completed to our standards. We hope that you'll come to stay again soon.
