Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 juin 2024 sur Expedia
par un voyageur
Publié le 19 sept. 2023 sur Expedia
Unable to get into front door of condo. Could not reach anyone with Restivo or Expedia. Rundown condition of overall property. Finally found a guard that knew a special way to work the ill functioning lock on the front door to let us in. I was never able to personally open it. It required a lot of strength and manuvering. Instructions to enter building were woefully inadequate. Only because we met another couple who were staying there were we instructed on how to enter and exit the building. The building has an attached section that was never finished and is boarded up and abandoned. We departed after only 2 nights….as soon as we found another place to stay. Overall inside condition of condo..unrepaired items such as an interior blind that is part of a room divider. The mirrors had an accumulation of filth stains. Towels were dingy. Walls desperately needed paint. No toiletries. Need I continue?
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Restavio Management, Gestion de l’hôtel
Dear Donna, We appreciate that you share us a feedback of your stay although we regret that the issues you encountered were not resolved in a timely manner and that your experience did not meet your expectations. And for the Check-in instructions to access the property, we have provided a clear and easy instruction to follow during your stay which the previous guests did not have any problems with. Moving forward, rest assured that we have escalated these concern / issues to the property management and extra measures have been taken to address and resolve the issues as we aim to provide a better experience to all our future guests. All the best to you!
par un voyageur
Publié le 23 mai 2023 sur Expedia
I had a charge in excess of my total account on my card, without prior notice, I still don't know why!!
Commentaires de Gestion de l’hôtel
6 juill. 2023 par Angelo - Restavio Management, Gestion de l’hôtel
Dear Araceli, the payment for this reservation was under Hotel collect and the payment was actually undercharged as the total reservation amount to be collected. This was clarified through the message we sent to you at that time. You are always welcome to reach us. Thank you for trusting Restavio.
par un voyageur
Publié le 7 avr. 2023 sur Hotels
par un voyageur
Publié le 30 déc. 2022 sur Expedia
Muy bien cuidada
