Note fondée sur 270 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Expedia
I love the Staff there. It is always a pleasurable experience!
par un voyageur
Publié le 15 août 2024 sur Expedia
Friendly staff and always willing to help. Explained in details the amenities.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Shawn, Thank you for your kind words about our team at Extended Stay America. It’s great to hear that you found the staff helpful and informative. We’re glad the amenities were communicated and met your needs. We appreciate your feedback and look forward to welcoming you back in the future. Safe travels!Sincerely,Hotel Management
par un voyageur
Publié le 14 août 2024 sur Expedia
I stayed on the first floor of the property. When I checked in, the clerk told me that I could expect it to get "really cold" in my room. In actuality, the room was so humid, the only way to not allow the floor to become slick with condensation (able to be seendue to the lack of carpet in the room), was to keep the AC on and turned down to a colder setting. What's interesting is that it wasn't even humid outside, but inside made you feel sticky almost instantly. I live in Louisiana so I am more than familiar with humidity. I have never had to go to bed shaking from the cold in order to not feel suffocated by humidity though. Also, the chair in the room was torn in multiple places. As in the actual surface of the chair was torn in multiple places. I was stunned that they had actual left it in a room they were charging full price. The paint on the walls looked poorly done, with uncovered spackled patches visible from across the room. There was no good rest to be had in the bed, either. The sheets were stiff and scratchy and the mattress was incredibly uncomfortable. This Extended Stay offers an in room kitchenette but absolutely no items (cookware, utensils, etc ) are actually in the room. Every item had to be requested from the desk. The phone in the room also had a sign stating that the guest would be charged for every outgoing phone call, local or long distance. Further added that even "non-answered" phone calls would be charged to the guest as well.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Kimberly, Thank you for sharing your experience. It’s clear that several aspects of your stay did not meet expectations, and I apologize for any discomfort caused. The humidity issue and the condition of the chair are certainly concerning, and we will address these matters. While the room is designed with a kitchenette, we provide cooking items upon request to ensure flexibility for guests. I also regret that the bed and linens did not offer the comfort you deserved. Your feedback will help us make the necessary improvements. Safe travels ahead.Sincerely,Hotel Management
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Great service
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Quiet and easy access.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Stephan, Thank you for your feedback! We're glad you enjoyed the tranquility and convenience during your stay at Extended Stay America. We hope to welcome you back soon for another pleasant visit.Sincerely,Hotel Management
par un voyageur
Publié le 27 juill. 2024 sur Expedia
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Exactly place to stay safe and quiet and will stay again
par un voyageur
Publié le 17 juill. 2024 sur Expedia
par un voyageur
Publié le 30 juin 2024 sur Hotels
par un voyageur
Publié le 17 juin 2024 sur Expedia
The staff were very professional and always willing to help.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Consuela, Thank you for choosing t Extended Stay America. We are delighted to hear that our staff's professionalism and willingness to help make a positive impression on your stay. Your satisfaction means a lot to us. We look forward to welcoming you back in the future.Sincerely,Hotel Managemen
