Note fondée sur 1 108 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Great Location, Friendly Staff, but Some Room Limitations
The hotel’s location is excellent, just a 5-10 minute walk from the Chicago station, making it very convenient to explore the city. One of the highlights of my stay was the front desk staff – they were incredibly kind, helpful, and always available to assist. Another nice touch was the infused water in the lobby, which saved me from having to purchase bottled water during my stay.
However, there are a few things future guests should be aware of. If you book the Queen room, know that it’s very small and there is no mini-fridge, which can be inconvenient. I also wish I had known in advance that they don’t provide daily housekeeping unless you specifically request it. This means no fresh towels or washcloths, trash is not emptied, and you have to ask for additional amenities like soap or shower gel if they run out. For someone staying four nights like I did, it meant collecting a pile of wet towels and having to manage full trash bins by the end of my stay. While the staff was always happy to help when I asked for new towels or more shower gel, sometimes requests were forgotten, which added to the inconvenience.
Overall, it’s a great hotel in terms of location and staff, but the lack of housekeeping and small room size are worth considering, especially for longer stays.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Kassidy, Gestion de l’hôtel
Thank you for taking a moment to share your experience. While I am happy to hear you enjoyed your stay, it does appear there was some opportunity for improvement. If you have any additional comments that would help us improve our overall experience, we would love to hear the feedback! Thank you again for your time and we look forward to welcoming you back to our hotel in the not too distant future.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Très bel hotel
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Kassidy, Gestion de l’hôtel
Thank you so much for your review! We are thrilled to hear you enjoyed our hotel, staff and our lovely art. Hopefully on your next trip to Chicago you will stay with us again
par un voyageur
Service à la clientèle très mauvais !!
Publié le 28 nov. 2022 sur HotelsÀ notre départ, ma fille a oubliée ses lunettes de vue à la chambre et l'hôtel, loin de me faciliter l'envoi des lunettes par la poste, à mes frais bien sûr, ils m'exigent de le faire par Fedex ou par une autre compagnie de ce type. Or, d'après Fedex c'est 95$ pour cet envoi. J'ai demandé de le faire par la poste et de me facturer par carte de crédit les frais. Or, j'ai eu une négative comme réponse. Très peu de bonne volonté de leur part, même en expliquant la situation. Résumé : lunettes perdues!!
En plus de cela, pendant le séjour nous avions demandé de nous changer les serviettes et en rentrant à la chambre on a retrouvé les serviettes propres déposées sur le lit et les serviettes sales toujours à la toilette, éparpillés par terre comme nous les avions laissé.
Commentaires de Gestion de l’hôtel
30 nov. 2022 par Hotel Felix, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 12 avr. 2022 sur Hotels
Chambre jamais faite en 5 nuits
Commentaires de Gestion de l’hôtel
12 avr. 2022 par Hotel Felix, Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 6 déc. 2024
Commentaires de Gestion de l’hôtel
8 déc. 2024 par Kassidy, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry to hear that we weren't able to provide you with the Perfect 10 stay that we strive for. If you have any additional feedback on anything we could have done better, we would love to hear it! We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
par un voyageur de Sierra Madre
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Kassidy, Gestion de l’hôtel
Thank you so much for sharing your positive experience! We're thrilled to hear that you found our establishment clean and comfortable, and that our staff were friendly and kind. Providing a welcoming and pleasant stay for our guests is always our top priority. We hope to have the pleasure of hosting you again in the future.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Kassidy, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Kassidy, Gestion de l’hôtel
Thank you so much for sharing your positive experience! We're thrilled to hear that you found our establishment clean and comfortable, and that our staff were friendly and kind. Providing a welcoming and pleasant stay for our guests is always our top priority. We hope to have the pleasure of hosting you again in the future.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Very lovely stay!!! I will definitely be staying here again!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Joseph, Gestion de l’hôtel
Thank you so much Mirna! We very much appreciate your feedback, we look forward to your next stay!Sincerely,The Hotel Felix Team
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kassidy, Gestion de l’hôtel
Thank you for the outstanding 5-star review! We are delighted that you had such a wonderful experience with us. If you have any specific feedback or if there's anything else we can do to make your future visits even better, please feel free to share. We look forward to serving you again in the future!
