Note fondée sur 182 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,1 sur 5
81 % des clients le recommandent
4,0 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Publié le 28 mars 2019 sur Expedia
Ne pas pouvoir se baigner la nuit tombée et rien d'exceptionnel dans cet hôtel
Commentaires de Gestion de l’hôtel
7 févr. 2020 par LHCR, Gestion de l’hôtel
Dear guest, Thank you for sharing your feedback, kindly accept our apologies for any inconvenience caused during your stay with us!
4 sur 5
par Sandrine

Chambre familiale immense et très confortable

Publié le 20 avr. 2017 sur Hotels
Suite familiale immense, très confortable Les photos sont trompeuses, le restaurant, et les parties communes en général sont très restreintes. en revanche le complexe Laguna est gigantesque, avec tous les hôtels, et difficile à trouver. Nous avions loué une voiture à l’aéroport, comme nous le faisons toujours quand nous voyageons. Nous avons demandé notre chemin 4 ou 5 fois pour trouver notre hôtel, alors même que nous étions déjà dans le complexe!
2 sur 5
par robinson de Paris, France

pour retraités

Publié le 14 juill. 2012 sur Expedia
Pour : l'acceuil du personnel
Contre : ambiance inexistante!!
Emplacement : peu d'attrait touristique !!
piscine trop petite, manque de vie ,hotel idéal pour retraités ,restauration limitée, obligation d'aller dans les autres hotels pour d'autres activités , restauration tres moyen .
4 sur 5
par un voyageur

Painting and Decorating

Publié le 31 oct. 2023 sur Hotels
The short break was on top of a week long exchange stay A lot of disruption due to painters in the lobby/ reception/ dining area. No meals available except at nearby resort- inc breakfast No compensation for disruption Otherwise everything exellent
2 sur 5
par un voyageur

Publié le 29 juill. 2023 sur Expedia
The resort is too for the price, and the housekeeping’s service is very inconsistent, but the resort staff’s manners are very good.
4 sur 5
par un voyageur

Publié le 6 janv. 2023 sur Expedia
Hotel is in a special and good location, we are happy to stay 3 nights here. We can accept the apartment being old and broken condition even smelly in the apartment lobby, we can accept the broken condition in the water park, but we had a very terrible experience at the restaurant for the first day lunch when waiting check-in. Their restaurant staff totally hated us sitting in and asked for lunch but they did say yes for serving our lunch when we walked in, then the nightmare started at waiting, ordering and foods everything… again same experience for the breakfast next day, we can accept simple food but we can not accept the restaurant staff’s poor service attitude. A lot of families, more than 4 members, stay in the hotel, but hundreds of table setting are all separated, we did not mind to combine it my ourself but the staff yelling at us, said it is not allowed. It is OK for not allowed if most customers travelled alone here, but most customers here are family group, why the hotel management did not make part of the tables for 4 persons, and part of tables for 6-8 persons? It is a simple observation issue, how can a 4-5 stars Splash Beach hotel management keeps blind for this? Maybe the answer is simple, they do not care. What is a waste for this spacious and special good location hotel. I will come again and try to stay longer in the villa, but hope the hotel management can wake up. Thanks
2 sur 5
par un voyageur

Poor client care

Publié le 6 avr. 2020 sur Hotels
Our comments reflect the fact that we were caught up in the Corona virus lock down. I would however point out that it was decided mid way through our stay to close the restaurant and bar (clearly due to poor numbers). We could use another hotel restaurant where the shuttle bus would take us if wanted! We ended up going to the Minimart and having salad bowels and ready meals. The pool and gym were also inaccessible though we could sit around the pool area. Our disappointment extends to the fact that in view of the difficult situation and worries we were faced with and the lack of amenities offered, the hotel did NOT offer any future discount or incentive to compensate for the lack of services provided. The staff were very friendly during our stay and the fault lies with Managements lack of thought for us as their clients and the problems we were experiencing. They were spring cleaning the hotel around us as though we were not there. A token gesture such as free transfer to the airport (where we were unsure if flight would leave) would have been a kindly thought but no. They charged us the 770 bhat when they are 20 mins from the airport. Customer service was lacking by the decision makers on this site!! Profit over client! Dissapointed!
Commentaires de Gestion de l’hôtel
1 juin 2020 par LHCR, Gestion de l’hôtel
Dear Robert, It is very disappointing for us to hear that we were not able to meet your expectations and that your remarks point towards shortfalls in service attention and product quality. We would like to assure you that all of our guest feedback is taken seriously and we appreciate you for bringing your comments to our attention. Thank you once again for taking the time to share your thoughts with us. It is only through guest comments such as yours that we are able to measure the successes and opportunities for improvement. Whilst we cannot change your initial experience with our resort, we do hope that we may have the opportunity to regain your confidence. Kindly accept our sincere apologies for any inconvenience caused. Best regards, Kanruethai Roongruang Hotel Manager LHCR
5 sur 5
par un voyageur de Canada

Publié le 8 mars 2020 sur Expedia
Gorgeous place to stay! Amazing staff, the rooms were fantastic, quick walk to the store and quick shuttle to the beach and/or the gate to go into town. We stayed 5 days and can’t wait to go back!
Commentaires de Gestion de l’hôtel
31 mars 2020 par LHCR, Gestion de l’hôtel
Dear Lorrie, Thank you for the wonderful feedback! We are glad to know that you had an enjoyable stay with us, we hope to welcome you back one day! Best regards, Kanruethai Roongruang Hotel Manager Laguna Holiday Club Resort Phuket
4 sur 5
par un voyageur

Wohnen am Golfplatz

Publié le 4 mars 2020 sur Hotels
Eine schöne Anlage, schon einige Jahre älter, aber okay, direkt an einem Golfplatz im Laguna District vom Bangtao Beach gelegen.Schöner Pool, riesige Zimmer bzw. Apartements.
Commentaires de Gestion de l’hôtel
31 mars 2020 par LHCR, Gestion de l’hôtel
Dear Mr. Wohnen am Golfplatz, Thank you for the valuable feedback! We are gald to know that you had enjoyed your stay with us and loved the space! We hope to welcome you back! Best regards, Kanruethai Roongruang Hotel Manager Laguna Holiday Club Resort Phuket
5 sur 5
par un voyageur de Bolzano

Publié le 2 mars 2020 sur Expedia
La suite molto bella e confortevole, struttura bellissima hall e piscina ok. Fantastica vista sui campi da golf nel verde. Pulizia e servizi eccellenti. Servizio navette al interno del complesso laguna molto ben organizzato. Spiaggia privata ok. L unica pecca direi il costo un po’ alto del ristorante
Commentaires de Gestion de l’hôtel
31 mars 2020 par LHCR, Gestion de l’hôtel
Dear Niges, Thank you for the wonderful review and 5 out 5 rating! We are happy to hear you had a wonderful stay with us! Best regards, Kanruethai Roongruang Hotel Manager Laguna Holiday Club Resort Phuket
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