Note fondée sur 3 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,7 sur 5
4,7 Propreté de la chambre
4,0 Confort de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Beautiful Apartment - Terrible Check-In

Publié le 8 juill. 2024 sur Hotels
Beautiful apartment. Terrible check-in procedure. Online app that the location sent me to use to check in did not work correctly. Both phone numbers I was given to call for check-in did not work. I sat outside the place for almost 45 minutes. Finally had to go through the neighbors yard to get into the back yard and talk to one of the other guests who called the management company on my behalf. The property is very nice and up to date, but you are walled in. Also, the internet inside the apartment is non-existent. Finally, a neighboring rooster wakes you up every morning around 4:30am. I loved the apartment, but all the other points brought it way down.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback. We are glad that you appreciated the style of our apartment.We are sorry for the inconvenience related to your check-in. Unfortunately Expedia does not allow us to see the phone number that guests enter when booking, so we could not contact you. We wrote to the email address you entered, but with no response.Once we received your call, our welcome agent reached you in 10 minutes. We work to improve our service and give our guests the best support, so we hope to host you again in our beautiful apartments in order to make you change your mind about us.The Wonderful Italy Team
4 sur 5
par un voyageur

Great location

Publié le 30 sept. 2023 sur Hotels
Great location minutes from Cisternino city centee. The room was charming with a cute garden and beautiful trullo. The only downside was a 20EUR charge for checking in after 8pm.
4 sur 5
par un voyageur

Publié le 2 sept. 2023 sur Hotels
Flott plass, men kun utstyrt som et hotelrom, men uten å være et betjent hotel med f. Eks frokost servering. Det mest negative var at vårt rom «Camomille» hadde en dør inn til nabo leiligheten, som er praktisk hvis man vil leie et større areal. Men når det bor fremmede på den andre siden av døra, og vi kan høre ALT hva som sies og gjøres på den andre siden, er det et dårlig design.
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Wonderful Italy Team, Gestion de l’hôtel
Thank you for your feedback, Edmund.We are sorry you had a negative experience with us. We do our best to describe our rooms as fully as possible and we are constantly working to improve our service and the conditions of our apartments, so we hope to host you again in order to make you change your mind about us. The Wonderful Italy Team