Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,6 Service et personnel
2,4 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 avr. 2022 sur Hotels
Mal propre,
par un voyageur
Publié le 19 oct. 2024
Bxhxud
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Baymont OSU, Gestion de l’hôtel
Thank you for your review! We're glad to hear you had a positive experience. If there’s anything we can do to make your next stay even better, feel free to let us know. We look forward to welcoming you back!
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sunny, Gestion de l’hôtel
Thank you for the great rating! We're glad you had a positive experience and hope to make your next stay even better.
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Sunny, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for your experience.
par un voyageur
Publié le 30 août 2024 sur Expedia
Fine
Commentaires de Gestion de l’hôtel
30 août 2024 par sam, Gestion de l’hôtel
Thank you for your feedback. We're glad you found your experience okay but always strive for excellence.
par un voyageur
Publié le 26 août 2024 sur Expedia
I had a great experience with the hotel staff; they were incredibly friendly, professional, and always ready to help. However, I did notice that some of the other guests seemed a bit concerning. It made the overall atmosphere feel less comfortable than expected. I hope the management can address this aspect to ensure all guests feel safe and at ease during their stay.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sunny, Gestion de l’hôtel
Thank you for sharing your feedback. I'm thrilled to hear that the hotel staff made such a positive impression on you with their friendliness and professionalism. I apologize for any discomfort caused by the behavior of other guests. Your concerns are valid, and I'll make sure to pass this information along to management so they can look into ways to improve the overall atmosphere and ensure a more comfortable experience for everyone. Your safety and comfort are very important to us.
par un voyageur
Publié le 25 août 2024 sur Hotels
First room air didn't work. Was moved next door and there were roaches in the mini fridge and in the bathroom. There were no towel, toilet paper, or trash cans in the room. Non smoking room smelled like smoke. Left after one night.
Commentaires de Gestion de l’hôtel
26 août 2024 par Front Desk Team, Gestion de l’hôtel
We sincerely apologize for the issues you encountered during your stay. This is far from our usual standards, and we are addressing these concerns immediately. Your feedback is invaluable, and we hope you’ll give us another chance to provide the experience you deserve.Thank you for bringing this to our attention
par un voyageur
Publié le 25 août 2024 sur Hotels
I was excited for my stay at this hotel, great price and advertised a pool... Read Further...
I arrived at the property, ready to enjoy an evening of relaxing after a long trip. As the staff was checking me in, I noticed the pool covered. I'm tired of hotels advertising Pools/hot tubs and when you get there, they are not in service.
There should be a way to say - certain amenities are unavailable when making the booking as I would have looked elsewhere.
Secondly, This was probably the first time I have questioned my safety and security at a hotel.
9:30 at night, I'm relaxing watching TV.. not a knock, but a banging on my door... I got up, and asked who was it.. there was someone claiming to be maintenance man wanting to fix and issue I personally did not report. (Red flag)
I noticed papers were shoved into the peep hole, so you can't see out nor in. I stayed away from the door and my shouted response was you are not coming in here tonight. He at that point had left.
I looked down , on the floor is the cord disconnected from the phone
On high alert already as I am traveling alone, I placed some my heavy bags against the door.
Cleanliness - they missed a older hand towel at the top of the shower curtain. I did pull the blankets and sheets to make sure they were fresh.
The good things I will say -
The bed was comfortable, elevator worked, spacious
Commentaires de Gestion de l’hôtel
25 août 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for your feedback. We're truly sorry for the inconvenience and concerns you experienced during your stay. We apologize for the pool being out of service and for not notifying you in advance. Your safety and comfort are our top priorities, and we're investigating the incident you mentioned with urgency. Additionally, we’ll address the cleanliness oversight with our team. We're glad you found the bed comfortable and appreciate your understanding.
par un voyageur
Publié le 24 août 2024 sur Expedia
So as a person who stays in motels a good bit I am not picky at all and as long as the hotel appears clean I am ok. but this place has taken the cake and so I had to leave a review. Firstly they refused to give us two keys and every place we always stay its something we like to have. Secondly the room was filthy, left over clothes in the drawers and the toilet actually had a poop stained which someone half cleaned. The bed appeared comfortable until my husband and I got into it and it was broken and caved in the middle. We were so tired from not sleeping the night before and being up day I did not go complain. We also got back to the hotel room late that night after midnight and we were told the elevator was not working so we had to walk up four flights of stairs. Well I wouldn't complain but my husband has a bad knee so that was fun and I am thinking goodness what would someone do if they were actually handicapped. In the am I complained about the issues we had and was hoping they could accommodate in some way. They told me they couldn't do anything. Save yourself and pass this one up.
Commentaires de Gestion de l’hôtel
24 août 2024 par sam, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your concerns about cleanliness, the bed, and elevator service are being addressed. We strive to ensure all guests have a comfortable experience, and we regret that we fell short in your case. We appreciate your input as it helps us improve. Safe travels!
par un voyageur
Publié le 22 août 2024 sur Expedia
Room was roach infested. Area of hotel was not safe.
Commentaires de Gestion de l’hôtel
27 août 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for your experience. Please be assured that we are addressing the pest issue immediately and enhancing our security measures. Your safety and comfort are our top priorities, and we hope to regain your trust in the future
