Note fondée sur 1 087 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Pelin Tuluay - Guest Relations, Gestion de l’hôtel
Dear Maxime,First of all, I would like to thank you for rating NH Collection Copenhagen on this website.How wonderful that we were able to give you an experience that suited such a high rating. This is a compliment to all the efforts our team makes for an extraordinary experience. Please rest assured that your high rating will be shared with them. We would be honored to welcome you back again in the near future!Kind regards,
par un voyageur
Un séjour presque parfait
Publié le 8 juin 2024 sur HotelsLe travail du personnel d’entretien et de nettoyage n’est pas satisfaisant. Cafetière sale, linge de toilette sale oublié sur un fauteuil avec le peignoir…
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Elis Andreu - Concierge & Guest Relations , Gestion de l’hôtel
Dear Nicolas,Your recent feedback regarding your stay at NH Collection Copenhagen is sincerely appreciated. I extend my sincere apologies for any inconvenience caused by cleanliness issues in your room.We take this matter seriously, and I want to assure you that steps are being taken to address and prevent any recurrence. Our housekeeping procedures are undergoing thorough review to uphold the high standards we aim to provide.I apologize for any inconvenience and invite you back to NH Collection Copenhagen for a renewed commitment to cleanliness excellence. Your upcoming reservation will be handled with extra attention to ensure a flawlessly clean and comfortable environment.Nonetheless, we are pleased to read that despite this inconvenience you enjoyed your stay with us and we appreciate your understanding as we implement positive changes. We look forward to the chance to exceed your expectations during your next stay.Respectfully,
par un voyageur
Publié le 1 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Pelin Tuluay - Guest Relations, Gestion de l’hôtel
Dear Gerald,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Copenhagen on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Hôtel plutôt bien situé . Accueil très chaleureux. Petit déjeuner très copieux. Chambre confortable
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Pelin Tuluay - Guest Relations, Gestion de l’hôtel
Dear Mickael,Thank you very much for leaving such a positive review on this website. For you to take the time and effort to write such a detailed review with pictures, attests that you have enjoyed your stay. This is simply a wonderful compliment, which I will make sure to share with the team. I am pleased to read that you have enjoyed our convenient location, comfortable rooms and extensive breakfast selection.Your review will be shared with the team, especially as such high praise is a fabulous reward for their continued and consistent efforts. On behalf of the entire team, it would be our pleasure to welcome you back again soon.Kindest regards,
par un voyageur
Room not cleaned
Publié le 5 janv. 2024 sur HotelsNice hotel where I regularly stay but this time the room was not cleaned and the bag of the bin forgotten in the bathroom. Rest of dried liquid on the floor. That's not the expectation from a 5 *
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Gulcan Pinarci – Guest Relations Manager, Gestion de l’hôtel
Dear Alain,Thank you for sharing your experience at NH Collection Copenhagen. We are grateful for your loyalty and pleased to read that you had a pleasant stay with us. Nonetheless please accept our apologies as this time,the cleanliness was not up to your expectations. I have ensured to shared your feedback with our housekeeping manager for review and improvement to ensure these will not be repeated for your next stay.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.With kind regards,
par un voyageur
Publié le 7 nov. 2023 sur Expedia
Super hôtel, agréable rien à dire de négatif que du bien. Petit déjeuner parfait et complet, salle très propre et grande. Mon avis, je recommande pas de mauvaise surprise sur la chambre.
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Pelin Tuluay Erkus - Guest Relations, Gestion de l’hôtel
Dear Samuel,First and foremost, thank you for your wonderful review.We are aware that nowadays the offer of hotels in Copenhagen is very high. Therefore, to receive such an incredible review in which our hotel is recommended, is truly amazing! To see that you have enjoyed our spacious rooms and extensive breakfast selection attests to your compliments.We are honoured by your kind words and would be more than happy to welcome you again in our hotel.With kind regards,
par un voyageur
Publié le 16 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Gulcan Pinarci – Guest Relations Manager, Gestion de l’hôtel
Dear Edith,Warm greetings from NH Collection Copenhagen.The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,
par un voyageur
Publié le 15 août 2023 sur Expedia
L’hotel est correct mais n est pas un 5 étoiles. Le service aux clients est médiocre . Le manager du Rooftop est passablement odieux avec les clients de l’hôtel , ce qui laisse pantois. Le room service est lent et vous met à contribution pour porter vos plateaux dans la chambre. Il reste du travail! Pour finir sur une note positive, le personnel de l’accueil est agréable et professionnel.
Commentaires de Gestion de l’hôtel
16 août 2023 par Pelin Tuluay Erkus – Guest Relations Agent, Gestion de l’hôtel
Dear Olivier,Thank you for taking the time to share your experience about NH Collection Copenhagen with us.We regret to read that your experience was not as positive as we would have liked to read. We understand that the service at the rooftop did not meet your expectations. We also understand your comment about the room service and I would like to inform you that I contacted the departments involved and we are working on a solution to make sure that this will not happen again.On behalf of the entire team, I offer you my sincerest apologies for the inconvenience caused to you. This is not the memorable stay we would have liked to give you.If you give us the opportunity to regain your trust, we will gladly offer you the best that our guests enjoy every day. To show you the improvements we hope you will give us a second chance. Then we will personally look after your reservation and will execute any additional arrangement for your stay.With kind regards,
par un voyageur
Nice hotel
Publié le 22 juill. 2023 sur HotelsLarge room, comfortable
Commentaires de Gestion de l’hôtel
24 juill. 2023 par Emma Sørensen – Guest Relations Agent, Gestion de l’hôtel
Dear Alain,On behalf of the entire team, I would like to sincerely thank you for your rating of a 10 out of 10!Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them. It would be our pleasure to welcome you back again in the near future. Kind regards,Emma Sørensen – Guest Relations Agent
par un voyageur
Publié le 18 juin 2023 sur Expedia
Bel hôtel, idéalement placé et au calme.
Cambre spacieuse et très beau petit déjeuner. Produits frais
Commentaires de Gestion de l’hôtel
19 juin 2023 par Gulcan Pinarci – Guest Relations Manager, Gestion de l’hôtel
Dear Fabien,First of all, I would like to thank you for sharing your experience at NH Collection Copenhagen.What a delightful review! I am pleased to read that you enjoyed your time in Copenhagen and that we have been able to assist in making it special. Thank you for your kind words about our breakfast selection, our spacious rooms and our central location in Christianshavn.Your enthusiasms is truly visible in them and I will be sure to share them with the team. The next time you will be in Copenhagen, we sincerely hope you will stay with us again.With kind regards,
