Note fondée sur 228 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 juin 2018 sur Expedia
Commentaires de Gestion de l’hôtel
11 juill. 2018 par GM, Gestion de l’hôtel
Thank you for ratingbus so high. We have obviously met your expectations on this occasion and hope to do so again in the future.
Regards
Gary Warnock
General Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Altara Suites Danang, Gestion de l’hôtel
Thank you for your feedback. We hope that you enjoyed your stay at Altara Suites, and we can't wait to welcome you back.Warm regards,Altara Suites Team
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Altara Suites Danang, Gestion de l’hôtel
Thank you for your feedback. We hope that you enjoyed your stay at Altara Suites, and we can't wait to welcome you back.Warm regards,
par un voyageur
Publié le 25 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par Altara Suites Danang, Gestion de l’hôtel
Thank you for your wonderful feedback. We're delighted that your stay at Altara Suites was enjoyable, and we look forward to hosting you again.Best wishes,Altara Suites Team
par un voyageur
좋았어요
Publié le 13 mai 2024 sur Hotels큰방 에어컨 돌아갈때 시끄럽긴 한데 전체적으로 깨끗하고 시설도 좋았어요! 넓직하고 편의시설 잘 갖춰져 있습니다
Commentaires de Gestion de l’hôtel
4 juin 2024 par Altara Suites Danang, Gestion de l’hôtel
Thank you so much for your feedback. We are thrilled to hear that you enjoyed your stay at Altara Suites, and we can't wait to welcome you back.Warm regards,Altara Suites Team
par un voyageur
Publié le 2 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par Altara Suites Danang, Gestion de l’hôtel
We regret that your stay did not meet our standards. Could you please give us some comments about our service quality so we would improve it for your next visit?We hope to host you again.Altara Suites Team
par un voyageur
Wonderful stay
Publié le 26 avr. 2024 sur HotelsGreat stay and wonderful breakfast buffet.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par The Altara Suites Team, Gestion de l’hôtel
Your feedback is immensely appreciated. We're thrilled to learn that your stay at Altara Suites met your expectations. Looking forward to the pleasure of hosting you once more. Best wishes!
par un voyageur
Publié le 24 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Altara Suites Team, Gestion de l’hôtel
Thank you very much for your feedback. We are delighted to know you enjoyed the stay at Altara Suites, and we look forward to welcoming you back.
par un voyageur
Supposedly 5 stars suites but only deserve 2 stars
Publié le 16 déc. 2023 sur HotelsI stayed over 8 nights with 2 adults and teens. Location is okay only, as most shops are on the south side of the beach, not many near to this hotel. My room facing the un completed site of Holidays in, and could looked errie at night
Issues of this hotel
1. Lifts are shared with service staff, long waiting time even in off peak season
2. Mattress in needs of replacement, as for our king beds and doubles beds, all are sinking to 1 side
3. Lobby is shared with another So called Luxury Apartment and was tiny
4. My master bedroom walls are shared with the so called apartments and they are owned by different management, and the Altara staff have little control over the noise created by those guests over 2 nights
5. The slippers provided are not comfortable and seemed to catered to one K country people only, not for other nationality
6. My 3 TV setting are set to Korean, and we have to get service to tune to English, isn't this a international language
Positive
1. Service staff overall are very courteous especially the breakfast floor, hardworking and ready to serve
2. Cleaning staff also diligent.
If you are of the K race, you will feel at home in this hotel. We will not be back.
Commentaires de Gestion de l’hôtel
22 déc. 2023 par Altara Suites Team, Gestion de l’hôtel
Thank you for providing us with your valuable feedback relating to your recent stay. We are disheartened to learn that your stay at our hotel did not live up to your expectations. Please rest assured that we will discuss your feedback with related departments, review the current status and rectify it in order to maintain the high standards that we strive to achieve. Please accept my apologies for the shortcoming. We truly hope you will give us the opportunity to welcome you again in a near future.
par un voyageur
Publié le 30 oct. 2023 sur Expedia
The facility has big room and washer/dryer. I had nice stay up until the power outage from 3am until not sure what time. When asked all staffs no one knew what time or when the power will come back. So, we decided to move to the different hotel. We'd checked out around 8am and power wasn't back up then!!! The staff handled the situation well. He did his best! Overall, other than the power outage issue I had a nice stay .
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Altara Suites Team, Gestion de l’hôtel
Thank you very much for your feedback. We are delighted to know you enjoyed the stay at Altara Suites, and we look forward to welcoming you back.
