Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 23 juin 2024 sur Expedia
They have bed bugs and mold. The hair dryer also did not work and they couldn’t give us a new one.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bugs related issues. We have shared this feedback with the concerned staff to take care of the pest problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 13 juin 2024
Once I checked into my room I checked right back out. The smell of mildew and mold was overwhelming.
Commentaires de Gestion de l’hôtel
15 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We're very sorry to hear about your experience. Your feedback is important to us, and we will immediately address the issue of mould and mildew. Please reach out to us directly for further assistance.
par un voyageur de RIDGEWOOD
Publié le 28 mai 2024 sur Expedia
The rain came into the room and all the carpets in the room got wet and I couldn't sleep. But after that, they only said that there was no room and did nothing, so I checked out in the early morning
And they didn't send me deposit money i was claimed and received
Commentaires de Gestion de l’hôtel
10 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Publié le 25 mai 2024 sur Expedia
Staff was lovely, property was quiet ☀️
Commentaires de Gestion de l’hôtel
27 mai 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 20 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 19 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mai 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
par un voyageur
Publié le 19 mai 2024 sur Expedia
As advertised the property did not have the pool working hot tub or a gym! Specifications I requested when booking ! And still only got $25 credit by Expedia that’s it! I didn’t find out nothing until after I checked in. Very inconvenient
Commentaires de Gestion de l’hôtel
23 mai 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We apologize for the inconvenience caused by the amenities not being available during your stay. We understand the frustration this must have caused, especially since it was not communicated to you prior to check-in. We will work with our booking partners to ensure accurate information is provided to guests in the future. We hope to have the opportunity to make it right on your next visit.
par un voyageur
Publié le 10 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 mai 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
