Note fondée sur 486 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We’re sorry to hear about your experience and appreciate your feedback. It’s disappointing that we didn’t meet your expectations. Please contact us directly with your details so we can address your concerns and work to make things right.Sincerely, Hotel Manager
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We’re overjoyed to see your 10/10 review! It’s wonderful to know our efforts made your stay exceptional. Looking forward to your next visitSincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We're glad you had some positive aspects during your stay, but we regret that we didn’t fully meet your expectations. Your comments will help us improve our services. If you have any further concerns or suggestions, please feel free to reach out directly.Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Need better coffee and breakfast
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're sorry to hear the coffee and breakfast didn’t meet your expectations. Your comments will be shared with our team to improve these offerings. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
The pool was not open. Breakfast was only adequate. Staff were nice (when I saw them infrequently) It just needs some general upkeep. Only 1 elevator worked and it was very dirty. Our hot water faucet leaked. Sink faucet leaked if turned to hot or cold. It was convenient for our needs but wouldn't stay again.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for letting us know about your stay. It's good to hear the location was convenient for you, but we apologize for the inconveniences with the pool, breakfast, and the condition of the elevator. We will work on these areas to enhance our guest experience."Sincerely, Hotel Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
It said breakfast included. But except waffles there was hardly anything else. Breakfast area was not welcoming.
They were even out of coffee.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,"Thank you for your feedback. We're sorry to hear that our breakfast options did not meet your expectations and that the breakfast area was not welcoming. We appreciate your comments and will work to improve the variety and quality of our breakfast offerings."Sincerely, Hotel Manager
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Room should have been half the price. Very old building and not worth the price at all.
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We apologize for your experience and are sorry to hear that the room did not meet your expectations. We are currently investigating the concerns you've raised regarding the condition of the building and pricing. Your feedback is invaluable in helping us improve our services. If you have any additional details or would like to discuss this further, please reach out to us directly.Sincerely, Hotel Manager
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Old and not very good.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We appreciate your comments and will use them to make improvements.Sincerely, Hotel Manager
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Very nice place to stay
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're delighted to hear you had a pleasant stay. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Don’t stay here
Publié le 14 juill. 2024 sur HotelsFront desk check is into an already occupied room. We open the door with the key given to us to a room that apparently had some basically living in it. We told the front desk and they had had someone who’s last name same as ours in that room. We didn’t stay there. Bad part of town and it didn’t feel safe.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for bringing your recent experience to our attention. We deeply apologize for the inconvenience and frustration you encountered upon arrival. This situation falls well below our standards of service and cleanliness, and we are investigating to ensure it does not recur. Your feedback regarding safety concerns in the area is also duly noted. Please allow us the opportunity to regain your trust in the future.Sincerely, Hotel Manager
