Note fondée sur 798 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Very good. But breakfast was not good
Publié le 3 juill. 2016 sur HotelsTrès bien. Cependant, le petit dejeuné ne peut pas être appelé un petit déjeuné. Juste un café et une barre de céréale...
Very good except, breakfast cannot be called "breakfast" just coffee and cereal bars... Nothing to actually eat.
Commentaires de Gestion de l’hôtel
11 juill. 2016 par Manager, Gestion de l’hôtel
Thank you for taking the time to write a review. I am disappointed our grab-and-go breakfast was not to your liking. However, I am pleased you enjoyed your stay with us. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
Was easy to get to!!
Commentaires de Gestion de l’hôtel
22 août 2024 par Stephen Waugh, Gestion de l’hôtel
Thank you for staying with us. I am happy to hear that we were easy to get to.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Stephen Waugh, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
Not good
Publié le 15 août 2024 sur HotelsSmelled bad and shower didn’t work/run.
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Kerry, Thank you for providing your valuable feedback. Our endeavor is to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility of your return, allowing us the opportunity to provide you with an improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Stephen Waugh, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Extended Stay America Urbandale, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Spend your money else where
Publié le 12 août 2024 sur HotelsIt was ghetto. Toilet handle broke. White stain on the chairs, breakfast sucks. Spend your money else where, will be stay again especially 3rd floor is super musty and smelly.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Nou, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we genuinely regret not meeting your expectations. We hope you will consider staying with us again. We would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Extended Stay America Urbandale, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 10 août 2024 sur Expedia
The hotel has a terrible smell. The contential breakfast was terrrible because of the lack of options you have was coffee, hot water, mini muffins, small packagea of oatmeal and granola bar. I had to eat the small package of oat in a cup once with hot water because the hotel didn't provide any paper plates or bowls.
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Corey, Thank you for choosing to stay with us. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. Also, we apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We hope you will give us another opportunity to serve you in the future and provide you with a pleasant experience.Sincerely,Hotel Management
par un voyageur
Publié le 9 août 2024 sur Hotels
I attempted to make a reservation they told me that my card didn't go through. Then they tried to charge me for the room even though I didn't have the opportunity to check in because my card didn't work. I don't know about you but I think that's just trying to get people off.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Catherine,We appreciate you taking the time to share your review. We are genuinely sorry to hear of the issues you experienced while trying to make a reservation with us. Thank you for bringing this to our attention, and we are grateful for your patience. We will discuss this with our team to ensure we are well-poised to serve you in the future. We look forward to the chance to provide you with an exceptional experience that reflects the true essence of our hotel.Sincerely,Hotel Management
