Note fondée sur 87 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Anniversary trip
Publié le 23 oct. 2024 sur HomeAwayMy husband and I enjoyed our stay at the condo for a long weekend. The place was beautifully decorated and made us feel at home. The bed was very comfortable. We love staying at the Holiday Surf & Racquet Club and will be back soon.
par un voyageur de Campbellsville, KY
Making memories
Publié le 14 sept. 2024 sur HomeAwayMy husband, child, and I had an amazing stay. The location was beautiful and the room was perfect. We came for our 7th wedding anniversary and our little boys (almost) fourth birthday. It was a perfect place for some memorable family time in the sun. We will be returning.
par un voyageur
10 stars
Publié le 2 sept. 2024 sur HomeAwayEverything was up to par..
par un voyageur
Cleanliness was an issue.
Publié le 12 août 2024 sur HomeAwayThe property appeared beautiful but, we were greeted with a strong, unpleasant odor upon arrival, which resembled urine. The bathroom, particularly the bathtub, was not clean.
Upon notifying management, they confirmed the issue and identified the source of the odor as stagnant water behind the tub. Despite their efforts, including an ozone treatment and application of cleaning agents, the problem persisted for the first two days of our stay. We were informed that a contractor would need to address the issue after our departure.
The ozone treatment eventually resolved the odor, but the first two days were disrupted, particularly with young children. While we appreciate the staff's efforts to address the situation, this experience has led us to decide against returning to this specific unit. We have previously enjoyed other units at Holiday Surf & Racquet Club and value the overall property, but we cannot recommend this particular room.
Commentaires de Gestion de l’hôtel
30 août 2024 par VrboOwner, Gestion de l’hôtel
Minela,
Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had with the cleanliness and odor issues. We’re sorry that the initial conditions of the condo impacted the first part of your stay, especially with young children. It’s reassuring to know that our staff made efforts to resolve the issue, but we understand that it did not fully meet your expectations.
We appreciate your kind words about the overall property and are sorry to hear that this particular unit did not meet your standards. Your feedback is valuable, and we will use it to address and prevent similar issues in the future. Thank you again for your understanding and for choosing Holiday Surf & Racquet Club. We hope to have the opportunity to provide you with a more enjoyable experience in another unit.
Warm regards,
HSRC Guest Services Team
par un voyageur
Anniversary
Publié le 20 juin 2024 sur HomeAwayThe building looked older and needs some updating, but the actual apartment/venue was really nice. Decor was a nice. Everything was upgraded with top of the line appliances. The bed was comfortable. Great access to the beach. Beach view from balcony.
Commentaires de Gestion de l’hôtel
22 août 2024 par VrboOwner, Gestion de l’hôtel
Tara,
Thank you for choosing to celebrate your anniversary with us! We're happy to hear that you enjoyed the upgraded decor, top-of-the-line appliances, and comfortable bed in your condo. The beach view from the balcony and convenient beach access are always guest favorites. We appreciate your feedback about the building and will continue to make improvements. We hope to welcome you back for another special occasion!
Best regards,
HSRC Guest Services Team
par un voyageur
Perfect location.
Publié le 19 mai 2024 sur HomeAwayPerfect location. Great customer service. Clean property. Couldn’t have asked for better. Perfect vacation.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
Kennarius,
Thank you for your wonderful review! We're pleased to hear that you enjoyed our location, great customer service, and clean property. We’re glad your vacation was perfect, and we look forward to welcoming you back for another fantastic stay!
Best regards,
HSRC Guests Services Team
par un voyageur
Beautiful Calming retreat
Publié le 18 avr. 2024 sur HomeAwayBeautiful restful decor. Highend look. I have been coming to Destin for years. This person got it so right on decor. Loved everthing about our stay. Condo management could up their game with pots of flowers at entrys which are not very welcoming and could spruce up decor at elevator entries with art and plants. Tons of empty pots at gate could be used. That was my first impression of building.413👍
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
Patricia,
Thank you for your thoughtful review! We’re thrilled to hear you loved the beautiful and restful decor of the condo. It’s great to know it met your high expectations. We appreciate your suggestions for enhancing the entry areas and elevator décor, and will certainly take them into consideration for future improvements. We look forward to welcoming you back and hope your next visit is even more delightful! 👍
Best regards,
HSRC Guest Services Team
par un voyageur
Family getaway/ cheer competition
Publié le 7 avr. 2024 sur HomeAwayIt was so peaceful and the place was so clean. It was in a great location and beautiful. I recommend 10/10.
Commentaires de Gestion de l’hôtel
22 août 2024 par VrboOwner, Gestion de l’hôtel
Stephen,
Thank you for your glowing review! We're pleased to hear that you had a peaceful and enjoyable stay during your family getaway and cheer competition. It's wonderful that you found the location beautiful and everything clean. Your 10/10 recommendation means a lot to us, and we can't wait to welcome you back for another stay!
Warm regards,
HSRC Guest Services Team
par un voyageur
Great stay
Publié le 30 mars 2024 sur HomeAwayGreat location, nice pool and beach access. Nice size place. Very clean, everyone was polite. Would definitely stay again.
Commentaires de Gestion de l’hôtel
22 août 2024 par VrboOwner, Gestion de l’hôtel
JoAnn,
Thank you for your kind review! We're pleased to hear that you enjoyed our location, pool, and beach access, as well as the clean and spacious condo. Our team takes pride in providing a welcoming experience, and we're glad that everyone was polite during your stay. We'd love to welcome you back for another great stay in the future!
Warm regards,
HSRC Guest Services Team
par un voyageur de Madison, WI
Loved the Heron’s Nest
Publié le 23 mars 2024 sur HomeAwayEverything about the Hero ‘s Nest was great! I will definitely come back. Very nicely stocked kitchen, plenty of linens, loved all the hooks, outlets. Nice new quiet appliances, spacious, Loved the pickle ball courts, chair service, water/ice in frig door. All the comforts of home! TP is lame but just byo! Great condo!!!
Commentaires de Gestion de l’hôtel
22 août 2024 par VrboOwner, Gestion de l’hôtel
Michael,
We hope you enjoyed your stay at Holiday Surf & Racquet Club and we hope to welcome you back soon.
Best regards,
HSRC Guest Services Team
