Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2023 sur Hotels
Nous avons quitté l hotel, l odeur prégnante et acre dans les espaces publiques donnait un aspect motel de longue durée, le gardien etait par contre agréable
Commentaires de Gestion de l’hôtel
17 août 2023 par Back Office, Gestion de l’hôtel
Thank you for taking the time to leave us some feedback. We'll be working as a team to addressing the highlighted issues in your feedback. We hope in the future you'll be willing to give us another chance to redeem ourselves.
par un voyageur
Absolutely to be avoided.
Publié le 28 août 2021 sur HotelsVery disappointing. A depressing environment with an unfriendly staff. Since the bedroom was at ground level, there were bugs on the floor. Mattress that has had its day and completely uncomfortable. Breakfast included ? What breakfast? A bag with a bottle of water, a mini tube of drinking yogurt and a dry bar of oats. It’s downright insulting. The price of the room is not very high, but that is no reason to laugh at the customers.
Commentaires de Gestion de l’hôtel
6 sept. 2021 par Front desk, Gestion de l’hôtel
Thank you for taking the time to give us your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 31 août 2024 sur Expedia
Staff was nice
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Antonio,Thank you for your feedback! We’re glad to hear that you found our staff to be nice. Providing friendly and helpful service is important to us, and we’re pleased we could make a positive impression. We hope to welcome you back soon!Sophie CrowderGeneral Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Norma,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Sophie CrowderGeneral Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
Amazing staff
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Noemi,Thank you for your kind words! We’re thrilled to hear that our staff made a positive impression on you. We take great pride in providing exceptional service, and your feedback is greatly appreciated. We look forward to welcoming you back and ensuring another fantastic experience!Sophie CrowderGeneral Manager
par un voyageur de Fairfield
Publié le 24 août 2024 sur Expedia
Nonetheless
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Juan,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Sophie CrowderGeneral Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Ryan,Thank you for sharing your fantastic rating with us. We hope that your next trip is just around the corner!Sophie CrowderGeneral Manager
par un voyageur de San Francisco
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Maricela,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Sophie CrowderGeneral Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
The guy that checked me in was great. Super nice and accommodating. The first room we were given was a non smoking but REAKED of cigarettes. The man was courteous to get us in another room that didn’t smell like an ash tray, but it was hella dirty. Body hair in the bathtub, the water wouldn’t drain from the tub when we tried to rinse it down. Mirror had finger prints, floors hadn’t been swept because there was hairs and bits everywhere.
Only positive was the beds were comfortable and appeared clean.
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jennifer,We’re glad to hear that the check-in process went smoothly and that our staff was accommodating. However, we’re sorry to hear about the issues with the room cleanliness and persistent cigarette smell. We’ll address these concerns by reinforcing our cleaning protocols to ensure that rooms are thoroughly cleaned and free from any unpleasant odors. Thank you for bringing this to our attention, and we hope to offer a much better experience on your next visit.Sophie CrowderGeneral Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
This property has on going construction as well as the adjacent high way. Unfortunately the current property rehab was not noted on the site. The location is perfect otherwise.
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Alisa,We’re sorry for the inconvenience caused by the ongoing construction and nearby highway noise. We understand that this impacted your experience, and we apologize for any lack of prior notice regarding the property rehab. We’ll make sure to update our site to reflect the current conditions and appreciate your feedback. Despite the challenges, we’re glad you found the location to be perfect, and we hope to provide a more comfortable stay in the future.Sophie CrowderGeneral Manager
