8/10 – Bien
Amy and James O., Illinois
15 août 2024
Points forts : Propreté
Some things were very nice, some were good, some were not
TriPower needs to have an emergency/on call phone number for things that come up outside of their office hours, like if you have an issue getting into the house on Saturday night or Sunday, they won't (as of our stay) return your call until Monday. Hope you don't get locked out or something serious happen that you need help.
The location is great. Only parking space for one vehicle or maybe two if you have small cars and do a lot of acrobatics. Some things appear to be hastily built or unfinished. Outlets crooked, a thermostat was broken, exposed drill holes in elevator doors, black mold around some ceiling vents, an exterior door that got jammed partially open and would not close, pool fence was not installed properly and the anchor bolts simply pulled out of the ground, meaning the gate and fence were leaning and flopping all over, and more. We had a number of issues during our stay and sometimes TriPower was quick to respond (such as for the flying ant problem), some things took several days (like the black mold issue--didn't the cleaning crew see this? previous renters?), but some things were never resolved before our stay was over, like the front approach light sensor, meaning we had to walk up to the front door in the dark every night. TriPower was always nice on the phone. The property has a fridge on ground level, beach umbresllas, and floaties.
TL;DR: The location is great, the property is ok, and TriPower needs to step up their game.
Amy and James O.
Séjour de 7 nuits en juillet 2024