Note fondée sur 73 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juin 2023 sur Hotels
par un voyageur
Publié le 8 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
8 janv. 2020 par Andrea Lee, Director of Sales & Marketing, Gestion de l’hôtel
Dear Laurence
Thank you for your positive rating on our resort.We are glad you have enjoyed your stay and we look forward to welcome you back in the near future.
Regards
Andrea
par un voyageur
Grand luxe
Publié le 3 nov. 2019 sur HotelsParfait
Commentaires de Gestion de l’hôtel
4 nov. 2019 par Ms Seha, Gestion de l’hôtel
Dear Sir / Madam,
Thank you for staying with us and for your kind review.
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback in our resort
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
with kindest regards,
Seha Mohamad (Ms.)
Recommandé
pour Tout le mondepar un voyageur de Paris
Très belle étape vers la côte Est
Publié le 28 mars 2017 sur Expedia
Pour : Le confort des chambres, le lac, la piscine.
Contre : Le service est très long en cuisine pour le petit déjeuner et le dîner. Pas de buffet lors de notre passage.
Emplacement : L'hôtel est à l'écart, il faut y venir en voiture. Idéal si vous louez une voiture pour faire le tour de la Malaisie, car c'est au calme.
L'hôtel est proche de l'autoroute Kuala Lumpur - Kuantan, c'est une bonne alternative aux hôtels sans charme de Kuantan.
L'hôtel récent s'inscrit dans une espèce de palmeraie bien mise en valeur.
Les chambres sont très confortables, spacieuses et avec beaucoup d'intimité : aucun vis à vis.
par un voyageur de High Point
Publié le 18 juin 2024 sur Expedia
The staff were super - and the restaurant was very good and had something for everyone from local to international cuisine.
par un voyageur
Publié le 17 juin 2024 sur Hotels
par un voyageur
Publié le 14 juin 2024 sur Expedia
We recently had two stays at the hotel for one night each. The resort on paper looks fabulous but sadly is let down by many failings.
On our first stay our arrival was okay, the room was excellent, the food was good, but the service in the restaurant was very poor. The water features by the entrance were very dirty and the swimming pool a disgusting shade of green.
On our second stay our arrival coincided with another small group and it was clear the staff were totally unprepared for both ourselves and the other group, such that we both had to bring our own luggage into the lobby. The room was again excellent, and the restaurant service well below standard again apart from breakfast where there was a very good young waitress from Indonesia serving us. The food was good but not having any bananas or orange at breakfast was very disappointing. Fortunately the swimming pool was now much improved as were the water features. Also on the positive huge credit must go to your staff member Charline who was attentive, very knowledgeable and took time out to give us an enthralling tour of the property. She deserves huge credit.
As a 5-Star hotel Mangala Resort meets this grade in parts, but in others fails miserably. The key to the failings are the staff who are clearly willing and try but they don’t appear to have had sufficient training. Having Nepalese staff on the front line who speak no Malay and only some English is not really appropriate for a hotel of this quality.
par un voyageur
Publié le 27 mai 2024 sur Expedia
par un voyageur
Publié le 30 mars 2024 sur Expedia
Enjoyed out 3D2N stay at Mangala. The resort manager granted us a discount to upgrade to the Vana pool villa which was available at that time. Great villa to stay in. Very quiet and private, and enjoyed the pool and outdoor shower the most.
Staff at the resort were attentive and helpful at all times. Overall a very positive experience.
par un voyageur
Publié le 26 nov. 2023 sur Hotels
Great resort
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Mangala Estate Boutique Resort, Gestion de l’hôtel
Dear Kok choon, we would like to take this opportunity to thank you for choosing us as your destination during your recent visit to Kuantan, Pahang! We are thrilled to know that you have had an enjoyable stay with us! We hope to welcome you back soon for another enjoyable stay!
