Note fondée sur 46 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 avr. 2018 sur Expedia
Bonne. Proche de la frontière et vu sur le lac . Petit-déjeuner correct
Recommandé
pour Tout le mondepar un voyageur de paris
Nice quit hotel. walking distance to lake kivu.
Publié le 20 août 2016 sur ExpediaCheaper category of hotel but quality still very acceptable. Ideal place to visit gisenyi.
par un voyageur
Publié le 24 mai 2020 sur Hotels
The property was not as advertised. The place appears a bit run-down and the rooms we stayed in had stained and partially broken toilet seats. We had to urgently make arrangements to secure alternative accommodation for our elderly mothers, which was extremely inconvenient.
The hotel employee who was on duty was however very helpful and understanding, which we appreciated very well. He also contacted the hotel manager who was equally understanding and promised to process a refund for the room which we had to cancel at the last minute due to the fact that it was not meeting our expectation as advertised. He indicated the refund will be processed at the end of the month so we are looking forward to it.
par un voyageur
Toilets were dirty and broken
Publié le 8 oct. 2019 sur HotelsToilets were dirty and broken
par un voyageur
Fantastic location, a shame the state of the place
Publié le 26 août 2019 sur HotelsThe location is fantastic, right in front of the beach and the property has a huge potential. The rooms are very spacious and the gardens are really nice. Food is also good, although it takes forever to prepare (1.5 hrs for a chicken wrap)
The staff were great, super friendly and accommodating.
However... I would not consider it a hotel as the state of the rooms is very poor, very old and not as clean as you would expect, even for the local standard. We were there for a week and nobody came to clean our room, change the linen, or replenish the toilet paper.
Think of a backpackers hostel, only suitable for the more adventurous who do not mind finding suspicious stains on the sheets and towels or walking barefoot and their feet becoming dirty.
par un voyageur
Publié le 25 mai 2019 sur Expedia
The property has potential but it was dirty and some of it is unkept. The garden are very lovely.
par un voyageur
It was a very comfortable experience.
Publié le 17 mai 2019 sur HotelsIt was a comfortable experience, and the place was just across the lake.
par un voyageur
Publié le 4 mai 2019 sur Expedia
The property is really good. The staff is friendly and helpfull. There is good internet in the hostel. The location is beautiful, near by the beach. The staff help you with activities in the neighbourhood. The food was good (lunch and dinner). The breakfast was also good, but maybe it’s better to do a buffet with more fruits and maybe some chocopaste. Maybe it is also better to have some parking for the cars.
par un voyageur
Publié le 12 avr. 2019 sur Hotels
par un voyageur
Publié le 1 avr. 2019 sur Expedia
Dorm rooms need mosqueto nets on all beds, not just a couple. Food was ok, not great. Service was excellent though. Friendly and helpful. Great location, quiet and by the beach. The building and gardens were beautiful. Felt like i was at an old colonial home.
