Note fondée sur 215 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juill. 2024 sur Wotif
We were very disappointed with the standard of the accommodation. It is not what was advertised. For $300 a night, I wouldn't expect to find broken tiles in the kitchen, mould in the bathroom, cobwebs on chandeliers and it had a musty cigarette smoke smell. The curtains were hanging off the rods and were very dirty. On approaching the property the exterior is unkempt and rundown.
My daughter has high allergies and within 10min of being inside she started reacting to the high levels of dust and mould. We had to make alternate arrangements. Sorry to say but not a good experience after a long drive.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Hello Michael, thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience. The issues you mentioned do not reflect the standards we strive to maintain.We take your concerns very seriously and are addressing them with our maintenance and housekeeping teams. The broken tiles, mould, cobwebs, musty smell, and the state of the curtains are unacceptable, and we apologise for any distress they caused, especially given your daughter's allergies.Your comfort and satisfaction are our top priorities. We will ensure these problems are rectified immediately and will conduct a thorough inspection of the property.We hope to have the opportunity to restore your faith in our accommodation in the future.
par un voyageur
Basic accommodation but premium rates.
Publié le 19 mai 2024 sur HotelsThis was an outdated and overpriced property compared to others we used on our trip. It wasn’t helpful that the name on the building was different to the one we booked. Communication with Hotels.com wasn’t good and I ended up having to call the property while standing outside and emailing ID documents to get access to the property. It’s never happened on previous bookings and I wasn’t impressed
Commentaires de Gestion de l’hôtel
19 juill. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Hi Alan, thank you for your feedback. We're sorry to hear that your stay didn't meet your expectations. We apologise for the confusion regarding the property's name and the communication issues with Hotels.com. We understand how frustrating it must have been to deal with access problems, however providing ID documents when checking into a hotel is a standard practice across the industry. Your comments are important to us, and we hope you'll consider giving us another chance in the future.
par un voyageur
Publié le 16 mars 2023 sur Wotif
It was clean and had everything you would need.
par un voyageur
Publié le 28 déc. 2022 sur Wotif
Great, basic accommodation. We stayed here 11 years ago, not sure a lot has been updated in that time. Our 3 bedder accommodated 6 people, one bathroom was tricky to share at times. We should have got 2 rooms for that reason. Limited kitchen items (for 6 people), so made catering hard. Very basic bedding, linen, pillows etc. Excellent location, we did lots of walks in the beautiful park. Accommodation manager was very helpful and friendly. Thank you, overall, we enjoyed our stay in Glen!
par un voyageur
Publié le 7 sept. 2022 sur Wotif
Great Property, Great understanding staff. Highly recommend
par un voyageur
Publié le 1 mai 2022 sur Wotif
Wonderful stay, very comfortable and convenient. Super quiet ..
Commentaires de Gestion de l’hôtel
1 mai 2022 par Sarah, Gestion de l’hôtel
Thank you Barb. I'm so happy you were comfortable. 😀
par un voyageur
Publié le 22 avr. 2022 sur Hotels
par un voyageur
Publié le 10 avr. 2022 sur Wotif
The apartments are adequate however there were a number of small but annoying features such as dripping taps, clock running backwards, limited cleaning equipment in apartment and uncomfortable couch. On a positive note the bed was comfortable and shower good.
Commentaires de Gestion de l’hôtel
10 avr. 2022 par Sarah, Gestion de l’hôtel
Thanks for your review Shona. I'll have a look at the issues you mentioned.
par un voyageur
great buisness apartment
Publié le 13 janv. 2022 sur Hotelsa great Apartment for busines travel- thank you !
Commentaires de Gestion de l’hôtel
13 janv. 2022 par Sarah, Gestion de l’hôtel
Thank you so much. Hopefully see you again.
par un voyageur
Publié le 1 janv. 2022 sur Wotif
adequate. poor tv reception and internet
Commentaires de Gestion de l’hôtel
13 janv. 2022 par Sarah, Gestion de l’hôtel
Sorry. We have had a few storms in Glen Innes, but we are working at fixing the problem. Thanks for your feedback.
