Avis Mari Court Resort

Dear Julie,I hope this letter finds you well. I am writing to sincerely apologize for the inconvenience you experienced during your recent stay at our resort. We deeply regret that the condition of your room did not meet your expectations, and we understand the frustration and disappointment this may have caused you.We strive to provide our guests with comfortable and well-maintained accommodations, and it is disheartening to learn that we fell short of delivering on this commitment during your visit. Please be assured that we take your feedback seriously, and we are taking immediate steps to address the issues you raised.We have already conducted a thorough investigation into the state of the room you occupied, and we have identified the areas where improvements are needed. Our maintenance team is actively working to rectify any deficiencies, including addressing the cleanliness concerns and resolving any maintenance issues.We value your patronage and would like to make it right for you. Therefore, we would like to offer you a special discount on your next visit. We want to ensure that you have a flawless experience that truly reflects the high standards we strive for.Once again, please accept our sincere apologies for the inconvenience caused. We genuinely appreciate your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior experience and restore your faith in our resort.Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact me directly at info@maricourt.com.au. Thank you for your understanding, and we look forward to welcoming you back and exceeding your expectations in the future.Warm regards,Mari Court Resort