Note fondée sur 219 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
It wasn't very clean wasn't what we booked definitely not worth £220 for 2 nights stay there was no bar it's advertising it has one I'm glad we didn't have to pay for breakfast as not every much section water for the shower was very hot or freezing cold and not very helpful when asked about it. It's just a check in take your money and get on with it very unhappy would never return or recommend it to anyone.
Commentaires de Gestion de l’hôtel
26 août 2024 par Khaled- Reservations Team, Gestion de l’hôtel
Thank you for sharing your feedback, Louise. We're genuinely sorry to hear that your stay did not meet your expectations. We understand how important cleanliness and accurate amenities are, and we take your comments seriously. The issues with the shower will be addressed these points immediately. Your experience is not the standard we strive for, and we appreciate your insights as they help us make necessary improvements.
par un voyageur
Okay but…
Publié le 24 août 2024 sur HotelsThe staff were lovely upon arrival. Room was okay for price could use some touches of paint as looks very old and had a musk smell to it. But we did not sleep at all and rushed out in the morning due to loud noises from other rooms at night our dog just couldn’t settle as we could hear everything around us. Lots of shouting in the street right outside the hotel.
Commentaires de Gestion de l’hôtel
24 août 2024 par Khaled- Reservations Team, Gestion de l’hôtel
Thank you for your review. We're pleased to hear that our staff made a positive impression on you upon arrival. We understand your concerns about the room's condition and the noise, and we appreciate you bringing this to our attention. Rest assured, we are looking into ways to improve the overall comfort and tranquility of our guests' stays. We hope to provide a more restful experience should you decide to stay with us again.
par un voyageur
Publié le 23 août 2024 sur Hotels
Not as good as last year Bacon cooked too hard Room too small and bath too high for me too try and get in to shower Bar non alcoholic and loads of dogs
Commentaires de Gestion de l’hôtel
24 août 2024 par Khaled- Reservations Team, Gestion de l’hôtel
Thank you for your feedback. We're sorry to hear that your recent stay didn't meet your expectations, especially compared to last year. We appreciate your comments about the breakfast and room facilities. Please know that we are committed to continually improving our guests' experience, and your feedback is valuable in that process. We hope you'll consider staying with us again in the future.
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Khaled- Reservations Team, Gestion de l’hôtel
Thank you for your feedback, Steph. We’re sorry to hear that your stay did not meet your expectations. Your review is valuable to us. We strive to provide a better experience for all our guests and hope to have the opportunity to welcome you back in the future.
par un voyageur
Hot hotel room
Publié le 18 août 2024 sur HotelsHot room
Windows didn't open enough
Fan only worked on low
Clean room, comfortable beds
Some corridors not refurbished and stuffy and smelly
Rubbish from local flats littered the outside area, smelly bins from them not emptied
Commentaires de Gestion de l’hôtel
19 août 2024 par Khaled- Reservations Team, Gestion de l’hôtel
Thank you for sharing your feedback. We’re glad you found the room clean and the beds comfortable, but we’re sorry to hear about the issues you encountered. Your comments about the room temperature, corridor conditions, and the outside area are important to us, and we'll certainly look into these matters. We hope to provide a more pleasant experience if you choose to stay with us again.
par un voyageur de Nottingham
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Khaled- Reservations Team, Gestion de l’hôtel
Thank you for your review, David. We appreciate your feedback and hope that your stay had its enjoyable moments. Should you choose to stay with us again, we’ll aim to provide a more satisfying experience. Safe travels!
par un voyageur
Publié le 13 août 2024 sur Expedia
Faulty towers power cut no hot water no soap wobbly bed no bar no car park, only stayed one night
Commentaires de Gestion de l’hôtel
16 août 2024 par Khaled, Gestion de l’hôtel
Thank you, Michelle, for sharing your thoughts. We regret the issues you encountered during your stay and appreciate your feedback as we work to enhance our services. We hope you'll consider giving us another chance in the future.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Khaled, Gestion de l’hôtel
Thank you, Pamela, for your rating! We're delighted you had such a positive experience, and we look forward to welcoming you back soon.
par un voyageur
Don’t waste your time
Publié le 12 août 2024 sur HotelsNothing good to say about this hotel. The fire alarm went off for 3 hours in the middle of the night. The rooms were tired and dusty and you can hear the floorboards creaking from the hallway and rooms above and around you. Avoid.
Commentaires de Gestion de l’hôtel
12 août 2024 par Khaled, Gestion de l’hôtel
Thank you for sharing your feedback, William. We're sorry to hear that your experience wasn't what you expected. We understand your concerns and will use your comments to improve our services. We hope you consider giving us another chance in the future.
par un voyageur
Family stay
Publié le 11 août 2024 sur HotelsRooms were clean , but need updating also bathroom needed a complete refurbishment. The room was big enough but would be nice with a small fridge in it. We were staying only for 1 night so it was ok . If longer i think it would bother me more .
Commentaires de Gestion de l’hôtel
12 août 2024 par Khaled, Gestion de l’hôtel
Thank you, Victoria, for sharing your thoughts. We're glad to hear that you found the rooms clean and spacious. Your feedback about the updates and potential additions like a small fridge is appreciated. For a longer stay, we hope we can provide a more comfortable experience in the future. We look forward to welcoming you back!
