Ratings based on 932 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 2, 2024 on Expedia
Comment from Hotel Management
Oct. 2, 2024 by Unice, Hotel Management
Dear Annmarie,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing a rating on your stay with us. We hope to have another opportunity to serve you.Sunny regards,Unice CalixteFront Desk Manager
by A traveller
Posted Sep. 25, 2024 on Expedia
Comment from Hotel Management
Sep. 27, 2024 by Unice, Hotel Management
Dear Kerryann,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure serving you during your recent stay with us. We appreciate you taking the time to provide feedback on your stay.We do hope for another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager
by A traveller
Posted Sep. 25, 2024 on Expedia
Really enjoyed this trip
Comment from Hotel Management
Sep. 27, 2024 by Unice, Hotel Management
Dear Pamela,Thank you for choosing Bay Gardens Beach Resort and Spa.We are pleased to hear that you enjoyed your stay with us, and we certainly hope that we get the pleasure of serving you again.Sunny regards,Unice CalixteFront Desk Manager
by A traveller from Debe
Posted Sep. 21, 2024 on Expedia
Comment from Hotel Management
Sep. 24, 2024 by Unie, Hotel Management
Dear Nicholas,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing feedback on your recent stay with us.We look forward to another opportunity of hosting you again.Sunny regards,Unice CalixteFront Desk Manager
by A traveller
Posted Sep. 12, 2024 on Expedia
Comment from Hotel Management
Sep. 14, 2024 by Unice, Hotel Management
Dear Marta,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure serving you during your recent stay with us.We look forward to hosting you again!Sunny regards,Unice CalixteFront Desk Manager
by A traveller
Posted Sep. 9, 2024 on Hotels
Comment from Hotel Management
Sep. 10, 2024 by Unice, Hotel Management
Dear Akeria,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing feedback on your recent stay with us. We are sorry that we did not meet your expectations. Please feel free to reach out should you wish to discuss your experience with us.Sunny regards,Unice CalixteFront Desk Manager
by A traveller
Posted Sep. 9, 2024 on Expedia
We booked a garden view but we got a building site view and management wouldn’t change the room because we booked through Expedia.
Comment from Hotel Management
Sep. 14, 2024 by Unice, Hotel Management
Dear Hilary,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the view from your room during your stay.Unfortunately, due to higher occupancy at the time of your visit, we were unable to accommodate a room change or upgrade, as there were no available rooms that matched your booking request. We understand how important it is to meet expectations, especially when it comes to something as significant as the view, and we regret that this aspect of your stay fell short.Regarding your reservation through Expedia, while third-party bookings can sometimes limit flexibility in terms of changes, we value all our guests and strive to provide the best possible experience regardless of the booking method.We hope you’ll give us another opportunity to welcome you in the future, and we would be happy to ensure that your room preference is prioritized. If you plan to visit again, feel free to reach out to us directly, and we will do our utmost to make your next stay more enjoyable.Sunny regards,Unice CalixteFront Desk Manager
by A traveller
Posted Sep. 8, 2024 on Expedia
This hotel hit the mark all around. I loved that the beach was so close to the hotel. The view of our room was just breathtaking! The location of the hotel was secluded which I liked. However, the hotel provided transportation to their sister hotels which was very useful. That allowed us to get to some desitations. The inside of our room was lovely! The kitchen area allowed us to cook which helped save some money. There was AC, a second toilet and a clothes washer/dryer combo! It came in handy! Staff were friendly, although we came across a couple that were not. I booked through Expedia and got a flight/hotel package which worked with my budget. The only downside was, because the hotel area is open to the public, the locals were around and were quite persistent selling their goods. At times it took away from the tranquility one got from just being at the beach. I plan to return to this hotel if I return to the Rodney Bay area.
Comment from Hotel Management
Sep. 11, 2024 by Unice, Hotel Management
Dear Eliabeth,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for sharing your feedback! It sounds like you had an overall wonderful experience at the hotel, with a few minor setbacks. I’m glad to hear that you enjoyed the close proximity to the beach and that the view from your room was breathtaking. The convenience of the room's amenities like the kitchen, AC, and washer/dryer combo definitely seems like it added to your comfort. It’s great that the hotel provided transportation to their sister properties, giving you more options to explore the area.While it’s disappointing that some of the staff were not as friendly as others and the persistent local vendors affected your peace at the beach, it’s good to hear that you still enjoyed your time and are considering returning. Rodney Bay has a lot to offer. Thank you again for your detailed review, and I hope your next visit is even better!Suny regards,Unice CalixteFront Desk Manager
by A traveller
Posted Sep. 7, 2024 on Expedia
The location is beautiful and the staff is well trained and extremely friendly .
Comment from Hotel Management
Sep. 8, 2024 by Unice, Hotel Management
Dear Sylvia,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure serving you during your recent stay with us. We are delighted that you found our location beautiful and that our staff was well trained and extremely friendly. We do hope for another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 24, 2024 by Unice, Hotel Management
Dear Gabriel,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure to have served you during your recent stay with us. We are delighted that you had a wonderful say with us. We do hope for another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager
