Note fondée sur 852 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 juill. 2024
Let me start out by saying I stay in multiple hotels throughout the year in several country’s and never leave bad review. I left a personal item at this hotel valued at over $80 and that was totally my fault. I called the hotel within hours to have someone retrieve the item and they never called me back as promised I called two more times and they said if and when they found it they would call me. I explained to the desk clerk that they would have to find it because I left it. I finally stopped by in person after 48 hours of getting no returned call back and they could not locate the item. I believe someone at this property is taking guest personal property home and they have no honest way of managing lost and found.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par General Manager, Gestion de l’hôtel
Dear chris, Thank you for your feedback and for being our guest. First and foremost, we apologize for the unfortunate incident of misplacing your personal item. If lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. We continuously strive to maintain a secure environment for all guests and their belongings, with protocols in place for managing and safeguarding property within our premises. We value your feedback as it plays an essential role in our ongoing efforts to enhance our guest experience. Thank you again for staying with us, and if we can be of any further assistance, please don’t hesitate to contact us at the hotel.Kind Regards,Mitesh DesaiGeneral Manager
par un voyageur
Publié le 27 juin 2024
Commentaires de Gestion de l’hôtel
18 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Aaron, Thank you for including Staybridge Suites Gulf Shores in your travel plans! We were pleased that we exceeded your expectations during your visit to our area. Thank you for being our guest. We hope you are already planning another visit our way.Kind Regards,Mitesh DesaiGeneral Manager
par un voyageur
Publié le 25 juin 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
25 juin 2024 par General Manager, Gestion de l’hôtel
Dear Darinel, Thank you for the excellent feedback about our hotel. Your satisfaction is important to us, and we are glad you enjoyed your stay at Staybridge Suites Gulf Shores. It was a true pleasure to have you as our guest, and we hope to see you again soon!Kind Regards,Mitesh DesaiGeneral Manager
par un voyageur
Publié le 24 juin 2024 sur Expedia
It was a beautiful room and very comfortable. It was perfect for our little unconventional family
Commentaires de Gestion de l’hôtel
25 juin 2024 par General Manager, Gestion de l’hôtel
Dear Sondra, Thank you for your kind words about our hotel. We are delighted to know that you and your family had an excellent stay with us. We are particularly glad that our beautiful rooms provided all the comforts you expected. Thank you for recommending Staybridge Suites Gulf Shores to future guests. We look forward to welcoming you back soon.Kind Regards,Mitesh DesaiGeneral Manager
par un voyageur
Nice!
Publié le 23 juin 2024 sur HotelsStaff was great, watched them be courteous to other guests, even when they were rude…we had zero issues! Overall a really nice place to stay!
Commentaires de Gestion de l’hôtel
24 juin 2024 par General Manager, Gestion de l’hôtel
Dear Genesia, Thank you for taking the time to review your stay at Staybridge Suites Gulf Shores. We enjoyed reading your comments about the excellent hospitality you received from our associates, and we are delighted to have exceeded your expectations. We invite you to stay with us again the next time you are in our area.Kind Regards,Mitesh DesaiGeneral Manager
par un voyageur
Staybridge stay
Publié le 21 juin 2024 sur HotelsOur stay at Staybridge would have been perfect if the tv was working. We called the front desk but they couldn’t fix it. It was the only negative with this 2 day stay!
Commentaires de Gestion de l’hôtel
22 juin 2024 par General Manager, Gestion de l’hôtel
Dear Sherita, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of the issue with the television not working, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope to have the opportunity to host you again.Kind Regards,Mitesh DesaiGeneral Manager
par un voyageur
Great Stay for Family of Four.
Publié le 20 juin 2024 sur HotelsWe enjoyed everything about our stay. Check in was quick and easy and the front desk receptionist was very friendly. The room was clean, spacious (2br suite with kitchen) and exceeded our expectations. There were restaurants right in front of the hotel, staying on the beach wasn’t a must for us, so this stay worked out perfectly. Even my kids who don’t care about hotels asked me to make sure I left 5-stars. We would definitely return.
Commentaires de Gestion de l’hôtel
21 juin 2024 par General Manager, Gestion de l’hôtel
Dear Allison, Thank you for choosing Staybridge Suites Gulf Shores! We're so happy to hear your entire stay impressed you, from the friendly welcome to the spacious suite exceeding expectations. It's wonderful to know our convenient location suits your needs perfectly. We appreciate your kind words and look forward to welcoming you and your family back for another fantastic stay soon!Kind Regards,Mitesh DesaiGeneral Manager
par un voyageur
Publié le 18 juin 2024 sur Hotels
The hotel was clean, smelled good and staff was friendly. My room was clean and comfortable. My only complaint was that several people tried to check in early (at 3pm) and were told that rooms were not ready yet and that was acceptable, but at 4, when it is listed check in time, many of us were still told that rooms were not ready.
Commentaires de Gestion de l’hôtel
19 juin 2024 par General Manager, Gestion de l’hôtel
Dear Angela, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks about our spotless property, attentive staff and comfortable rooms. In addition, please know that your comments regarding the readiness of rooms at the time of check-in will be shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. Thank you for staying at Staybridge Suites Gulf Shores, and we hope you choose to create more great memories with us whenever your travels bring you back to our area!Kind Regards,Mitesh DesaiGeneral Manager
par un voyageur
Publié le 18 juin 2024 sur Hotels
Other than check in desk being staffed by one person, which made it slow, and crowded. Our stay has been fine.
Commentaires de Gestion de l’hôtel
19 juin 2024 par General Manager, Gestion de l’hôtel
Dear Frank, Thank you for taking the time to write a review of our hotel. We hope you will accept our apologies for the concern you experienced during check-in. Your patience is much appreciated, and we are glad you left the hotel with an overall good impression. We look forward to seeing you again on your next visit to our area.Kind Regards,Mitesh DesaiGeneral Manager
par un voyageur
Publié le 16 juin 2024 sur Hotels
Short staffed
Commentaires de Gestion de l’hôtel
17 juin 2024 par General Manager, Gestion de l’hôtel
Dear Theresa, Thank you for choosing us for your recent visit to our city. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Kind Regards,Mitesh DesaiGeneral Manager
