Note fondée sur 47 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,0 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 déc. 2018 sur Hotels
The room is very good but just avoid the restaurant. The menu is big and interesting on the paper but sea foods were out of stock... the service in the restaurant is low level. We ordered one soup but got 2, we had to ask severyl times to get a glass of water. So I recommend to book this hotel for the room and the casino if you like, but not more.
par un voyageur
Supoortable pour une nuit
Publié le 14 août 2018 sur HotelsJ’avais choisi cet hotel pour ce reposer du vol de 15:00 et trajet depuis Hanoi avant une croisiere. Chambre Deluxe confortable. Hotel en partie en travaux avec quelques nuisances. Hôtel situé dans un quartier en construction donc la vue sur la baie comprend la vue sur les travaux. Clientèle essentiellement chinoise et tres bruyant dans le hall. Les 2 restaurants ne semblaient pas extraordinaires et nous avons opté pour un diner et petit dejeuner au Novotel proche pour ne pas avoir un petit dejeuner uniquement asiatique.Je ´aurais pas pu rester plus d’une nuit.
par un voyageur
Excellent breakfast
Publié le 25 août 2024 sur HotelsLovely staff and excellent breakfast buffet
Commentaires de Gestion de l’hôtel
29 août 2024 par The Hotel management, Gestion de l’hôtel
Dear Mr/Ms VincentOn behalf of Royal Ha Long Hotel, we would like to sincerely thank you for your positive feedback about the hotel. We are honored to receive your high appreciation for the quality of our services, breakfast, and the service attitude of our hotel staff.We hope to welcome you and your family back to Royal Ha Long Hotel in the near future.Best regards.
par un voyageur
Publié le 29 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mai 2024 par Bui Thi Thanh Huyen (Ms).Front Office Manager, Gestion de l’hôtel
Hello Mr./Ms. Lars Aake TomasWarm greetings from Royal Ha Long Hotel!We are extremely grateful to you for taking the time to provide feedback after your stay at Royal Ha Long Hotel. All hotel staffs are very happy to receive good reviews from you. We look forward to having the opportunity to welcome you and your family back soon.Best regards,
par un voyageur
AC Woes
Publié le 19 mars 2024 sur HotelsThe hotel itself was lovely. The staff was friendly. However, the air conditioner in my room and my friend's room didnt work properly. We called the front desk who sent someone to mess with the buttons, and they claimed it was working. But, we had the AC set at 15°C (just to cool it down), and it never got below 23°C. It was an uncomfortable night of sleep.
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Assistant Front Office Manager Nguyen Thi Thanh V, Gestion de l’hôtel
Dear Mr. /Ms.SamanthaSincerest greeting from Royal Hạ Long Hotel Hotel !Thank you for your review after staying with us. We're happy to hear that you love our service and our dedicated staff. Please allow me to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is highly appreciated. Hoàng Gia Hạ Long Hotel is committed to providing our guests with the highest quality services and facilities. Your comments are trully important to the success of our organization.We look forward to your continued patronage wish you the best in your business and personal endeavours.Yours faithfully,
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Nice hotel and very clean
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Assistant Front Office Manager, Gestion de l’hôtel
Dear Mr/Ms. VanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 8 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Assistant Front Office Manager, Gestion de l’hôtel
Dear Mr/Ms. HiroshiThank you for choosing us for your stay and hope to see you again very soon. If you have any comment please let us know to improve our services in the future. Thank you.Sincerely,
par un voyageur
Publié le 28 août 2023 sur Expedia
Camere fatiscenti per un 5 stelle non corrispondenti alle foto sul sito, molti cinesi al casino in cerca di fortuna e prostitute
par un voyageur
Publié le 3 mars 2023 sur Hotels
par un voyageur
Publié le 29 oct. 2022 sur Hotels
