Note fondée sur 679 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,2 Service et personnel
2,7 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Olivier
Publié le 19 juin 2017 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2017
Thank you!
par un voyageur
Publié le 26 nov. 2024
Very professional
Commentaires de Gestion de l’hôtel
26 nov. 2024 par Hotel Manager , Gestion de l’hôtel
Dear JOSE R ,Thank you for your kind words! We're thrilled to hear you had a positive experience with our professional service. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 17 nov. 2024
There was a cash deposit at time of check in. The staff then had to physically walk through the room to get it back. This was not disclosed in the Travelocity terms.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Sandy,We are disappointed to see only a rating of 2-stars. We work very hard to provide the highest level of service for all of our guests, which is why we cannot apologize enough for your stay being so disappointing. Please know that your feedback is very important to us and we would welcome the opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a better experience next time. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Kathy, Gestion de l’hôtel
Matthew, thank you for the kind review. Hope to see you on your next visit to Heath. Have a blessed day. Kathy
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kathy, Gestion de l’hôtel
We do apologize that the hotel was not to your satisfaction. Please contact the hotel if you would like to discuss your issues you encountered while stay with us. Thank you.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The front desk area smelled of Marijuana. The front desk person was never at the desk. The room smelled so bad and the beds were old and nasty parking lot when you pulled in has a hole that about swallows your car. It was so bad we turned around and left. We asked for a refund. But they would not give us one. He said we had to contact you to get one. Ive tried to contact you and keep getting a computer and getting cut off. Not a happy person at all.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kathy, Gestion de l’hôtel
We will be addressing the issues with the hotel staff. There were other guests checked in prior to you entering the lobby, and had the marijuana smell. (medical) Your reservation was made on a 3rd party website, which clearly has in the policy that the reservation is non refundable. Have a blessed day.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
This was the single most disgusting hotel I have ever experienced in my life! Dirty! Dirty! Dirty! Slept in my clothes on top of sheets. TV and blow dryer didn't work. Shower head coming loose as it was rotting from wall. Only one outlet in room worked. Baseboards and counters caked in dirt. It was essentially worse than camping. Only stayed bc I had my dog with me and no other hotel near destination had availability. Stay away!!!!!!!!!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Vicki,We sincerely apologize for your horrific experience at our hotel. It is unacceptable for our guests to encounter such cleanliness and maintenance issues, and we are deeply sorry that you had to sleep in your clothes due to the condition of the room. Your feedback about the non-working amenities and the overall cleanliness is crucial, and we will address these matters with our team immediately. We hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for the perfect 10 out of 10 rating! We're thrilled to hear you had an amazing stay. Your support means the world to us, and we can't wait to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Kathy, Gestion de l’hôtel
Dear Daniel, thank you for your rating. Have a bless day. Thanks, Kathy
