Ratings based on 578 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Pittsburg
Posted Jun. 25, 2024 on Expedia
I stay at this hotel twice a year to visit my daughter and granddaughters and everyone was professional and courteous, the hotel was clean and the breakfast provided was good as well.
by A traveller
Ridiculous
Posted Jun. 9, 2024 on HotelsWe checked in Saturday, June 8th. We called Friday, June 7th to see about checking in early on Saturday, and the process. We were told, we could check in early but it would be a fee. No problem, right?! We called again Saturday, the day of our reservation. The front desk receptionist told us she was just about to call us regarding our reservation. She said they had flooding issues. They goes my blood pressure. We get to the hotel to get details. What I gathered was that she wanted FEMA money over mine. She wanted me to cancel my 2-month reservation and choose another hotel. I proceeded to check other options, only to find out their weren’t any through hotels.com under $474/night. She wasn’t understanding at all. Once my daughter came in, she asked for a manager. She was told the manager wasn’t on duty. My daughter explained that a manager should be available for emergent situations which this was. As I continued to check for other hotels. My daughter continued to let her know that this trip has been booked for 2 months because this is her son’s golden birthday trip ((11 years old). And she insisted that the receptionist could not leave us homeless. When she finally let us continue. We ended up with 1 room right away which only had a king sized bed. And the other wasn’t ready for an hour. Same size, completely opposite directions. The pool was too small for the capacity of people. The tv didn’t work in one room. Breakfast had to be eaten in the dining area. Just terrible!
by A traveller
Posted Jun. 3, 2024 on Hotels
Clean and comfortable. Easy check in. Room didn’t get real cool but that could have been due to high humidity.
by A traveller from Monroe
Posted Jun. 2, 2024 on Expedia
Despite the problem with our room not being cleared as clean for our arrival (which we arrived at 10pm), the staff did a great job in getting it ready for us. Would stay at this property again.
by A traveller
Posted May 22, 2024 on Hotels
by A traveller
Dirty dirty dirty
Posted May 20, 2024 on HotelsThe shower was dirty upon arrival.
Would not recommend to stay here.
by A traveller
Posted May 19, 2024 on Hotels
by A traveller
Posted Apr. 29, 2024 on Expedia
Was not informed of a deposit needed to be put down in order to stay. Night person was a little rude and seemed to be preoccupied.
Comment from Hotel Management
May 2, 2024 by PJ Gandhi, Hotel Management
We have that on our website as a special message advising all guests prior to coming to the hotel to be ready for the 100 credit card deposit. Thank you
by A traveller from Houston
Posted Apr. 21, 2024 on Expedia
by A traveller
Posted Apr. 14, 2024 on Expedia
