Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
9 avr. 2019 par Paul, Gestion de l’hôtel
Hi Jeremy, thank you for taking your time to share your experience. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely, Paul Patel.
General Manager of La Quinta Clear Lake/Webster.
par un voyageur
Publié le 29 juin 2024 sur Expedia
Family friendly for my two littles.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rachel,We're glad to hear that our hotel was family-friendly for your little ones! We strive to create a welcoming environment for all our guests, including families. Thank you for choosing us, and we look forward to hosting you and your family again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 27 juin 2024 sur Expedia
This is a decent hotel to stay at if you’re balling on a budget and/or don’t want to stay in Houston proper, but still want to be close enough to Houston. The area was a good split between Houston and Galveston and the cost for a 4 night stay was reasonable.
The hotel itself is a bit rough. You can see where they’ve made “improvements”, but the halls smelled of mildew, paint was chipping off the walls, there were some sort of bugs plastered on our walls and a few live ones when we got to the room (didn’t see them again afterwards), the bathroom towel holder was very broken and visibly trying not to finish itself off. The pool water was…murky…but at least there was still a pool and hot tub.
The beds themselves were not bad for a budget hotel and my kids and I slept comfortably enough. The breakfast was what you would expect for a continental breakfast and not awful. Staff was ok, though I didn’t really interact with them outside of check-in (dude was less than friendly) and check-out (she was great). Overall, I would stay here again if I was in the area.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Stephanie,Thank you for your detailed feedback about your recent stay. We appreciate your honest assessment and are glad to hear you found our hotel a reasonable choice for budget-conscious travellers. We apologize for the issues you encountered with maintenance and cleanliness, and we will address these concerns to improve our facilities. It's great to know you found the beds comfortable and enjoyed the breakfast. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 26 juin 2024 sur Hotels
I booked a room with two beds for two adults and two kids. We got to the room and it was one bed and one chaise pull out sofa. The front desk realized their error and called the room. The clerk asked us to come back down to the lobby and pick up new keys. Minor inconvenience. Stuff happens. However the AC in the new room was shoddy and loud keeping us awake all night. Not a great experience but not the worst place I’ve stayed.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tara,Thank you for sharing your experience with us. We apologize for the inconvenience with your room type initially and the issues with the AC in the new room. Your feedback is important, and we'll address these issues to ensure a better experience for our guests. We appreciate your understanding, and we hope to provide a more comfortable stay for you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 25 juin 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
26 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jeisson,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
par un voyageur de mexico
Publié le 25 juin 2024 sur Expedia
todo bien estuvimos 1 noche
Commentaires de Gestion de l’hôtel
26 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us. We're pleased to hear that everything met your expectations during your brief visit. Should your travels bring you back this way, we'd love to host you again.Sincerely, Hotel Manager
par un voyageur
Publié le 23 juin 2024 sur Expedia
Nice hotel enjoyed our stay
Commentaires de Gestion de l’hôtel
24 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Steve,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience.Sincerely, Hotel Manager
par un voyageur
Publié le 22 juin 2024 sur Hotels
Too much noise in hallways and guest on top floor. The morning person in charge of breakfast was very rude and breakfast was substandard
Commentaires de Gestion de l’hôtel
24 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tina,We sincerely apologize for the noise disturbances and the poor experience with our breakfast service. Your feedback is concerning, and we will address these issues with our team to ensure improvements are made. Please accept our apologies for any inconvenience caused. We hope to have another opportunity to provide you with a more pleasant stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rajanae,Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager
par un voyageur
Publié le 16 juin 2024 sur Expedia
It had a stale smell and the hallway and elevator was hot. My room air-condition was on 75 when I got in there and it was muggy and gross feeling the whole time. The sheets felt wet. We stayed 2 nights and I wasn't happy with it so I will not be staying there again.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager
