Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Manque d'entretien, Lipstick on a p
Publié le 6 août 2019 sur HotelsMotel6 rénové "à la va vite" , barbouillé plutôt que repeint.( En américain; Lipstick on a pig ! )
Serviettes douteuses, éviter de marcher pieds nus dans la chambre; le ménage aussi, c'est du vite fait....
Même pour un hôtel économique, il y a des standarts à respecter et Motel6 devrait y veiller.
par un voyageur
Publié le 26 août 2024 sur Expedia
Soda machine in lobby not working when I checked in. Was week or so until fixed. They didn't seem to be in any hurry to get it fixed. Had to go to 2nd floor for drinks, that machine had limited selections. Every thing else ok. Staff friendly and helpful.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi James,Thanks for taking the time to provide us with your valuable feedback. Your comments are essential to us as we continually work to improve our services and the overall guest experience. Maz K.#Team6
par un voyageur
Publié le 25 août 2024 sur Expedia
Well where do I start, I get there to check in and the guy at the desk gives me my room key I go up to
My room only to find the key doesn’t work at several attempts. I get back down to the desk and tell the guy the key isn’t working he digs through a stack of unorganized key cards and hands me one and says try this one. I go back up to the room only for this card not to work…. Go back down tell him again so he then assigned a new key card and insured me that one would work and he would come open the door. We get back up to the room only for him to pull out an actual master door key and unlock it and walked off. I closed the door to make sure I could open it again with the key card and guess what no still not working. So back down to the desk I go. This time he moves me into the room next door I get into this one only to find horrible patched up walls busted clothing dresser the many fridge was hot wired(big safety violation) fire waiting to happen….. overall the room was horrible the staff was hot the whole experience was horrible and I’m out of $70 dollars on a room I didn’t stay in I turned the key back in and left never touched the bed or anything I should get a refund.
Commentaires de Gestion de l’hôtel
30 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Quinfredrick, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Kaur J. #team6
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Christopher,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 18 août 2024 sur Expedia
This is old looking nothing like the pictures probably that was taken when it was now built, very smelly and dirty even the bed sheet , saw roach too. Would not recommend.
Commentaires de Gestion de l’hôtel
24 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Tromain, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Kaur J. #team6
par un voyageur
Publié le 10 août 2024 sur Expedia
par un voyageur
Publié le 6 août 2024 sur Hotels
par un voyageur
Publié le 6 août 2024 sur Expedia
par un voyageur
Publié le 4 août 2024 sur Expedia
par un voyageur
Publié le 1 août 2024 sur Expedia
Smells like cigarettes and I’m not sure if it’s a shelter
Commentaires de Gestion de l’hôtel
7 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Leila,Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Maz K.#Team6
